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Delivery Senior Manager

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Date: Oct 15, 2021

Location: Montpelier, VT, US

Company: NTT DATA Services

As a Delivery Senior Manager you will lead service delivery of NTT DATA’s contracted services to a Managed Services Client of NTT DATA.    Primary areas of technology delivery include Telecom, Print Operations, Mainframe, and Disaster Recovery.   The ideal candidate will have experience in Telecom technologies and knowlede of print, mainframe, and disaster recovery processes and tools.   

Job Responsibilities Include: 

  • Oversee a team that delivers contracted IT services to clients.
  • Leads the development and implementation of delivery strategies of various IT solutions to clients.
  • Accountable for ensuring quality, timing and financial delivery objectives are met by team.
  • Identifies opportunities for account growth and innovation.
  • Proactively identifies potential issues and drives resolution to avoid client impact and facilitate continuous improvement.
  • Builds and sustains effective communications with all stakeholders and cross-functional teams in an effort to maximize the client experience.
  • Develops and maintains strong relationships with client’s leadership team.
  • Helps define delivery management core processes and improvement opportunities.
  •  ITSM experience
  • Management reporting SLA tracking, dashboards or presentations to leadership
  • Takes the lead role in managing relationships with larger, more critical clients.
  • May be involved with accounts spanning multiple geographies.
  • Manages multiple third-party partners across many programs in the successful delivery of solutions.
  • Provides complex metrics and reporting support to senior leaders.
  • Identifies opportunities for growth within the client environment.


Basic Qualifications:

  • 5+ years of operations management experience
  • 3+ years of managerial/leadership experience in a large structured environment.
  • 3+ years of telecommunications experience
  • Must work up to 3 days per week at the client site in Montpelier, Vermont.

Nearest Major Market: Barre
Nearest Secondary Market: Montpelier

Job Segment: Telecom, Telecommunications, Mainframe, Manager, Technology, Management