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Enterprise Security Technical Writer

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Date: Jan 9, 2019

Location: Montreal, QC, CA

Company: NTT DATA Services

Req ID: 37702 


At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.


NTT DATA Services currently seeks a Enterprise Security Technical Writer to join our team in Montreal, Quebec (CA-QC), Canada (CA).



Specific Responsibilities:

  • Maintain and manage a comprehensive library of technical documentation including Operational runbooks, presentations, technical manuals, product specific support documentation, web pages, presentations, etc
  • Analyze  existing documentation and, where required, modify them to meet and maintain a standardize style of content by leveraging templates
  • Create, adapt and follow project schedules and deadlines
  • Leverage the documentation life management cycle best practices to manage all ESPs documentation assets
  • Assist on development of presentations where senior management is the main audience
  • Meet with Subject Matter Experts to ensure that specialized topics are correctly addressed, discussed and documented


Required Skillset 

  • Excellent verbal and written English communication skills
  • Ability to write in explanatory and procedural styles for diverse audiences
  • Ability to work in dynamic environments
  • Good prioritization and multi-tasking skills
  • Strong attention to detail
  • Minimum of five (5) years of experience developing IT documentation (within the last 8 years)
  • Experience improving, reviewing and editing existing IT documents for accuracy and completeness
  • Experience writing easy-to-understand, user interface, online help guides and procedural documents
  • Experience with MS Office Suite including applications like Sharepoint, and Visio
  • Experience with at least one markup language (HTML, XML, Twiki, TeX, LaTeX, etc)
  • Experience with at least one ticket or issue tracker system (ServiceNow, Jira, RedMine, YouTrack etc.)


Preferred Skills: 

  • Familiarity with ITIL v3 and its systematic approach to the delivery of quality IT services
  • Degree in Computer Science, Security or Engineering
  • Eager to learn new technologies required to perform your job


This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                


About NTT DATA Services


NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.


NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit to learn more.


NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.




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