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Desktop Support Engineer

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Date: Aug 20, 2019

Location: Mountain View, CA, US

Company: NTT DATA Services

Req ID: 43366 

 

At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.

 

NTT DATA Services currently seeks a Desktop Support Engineer to join our team in Mountain View, California (US-CA), United States (US).

 

 

We are currently looking for a Support Engineer to provide desktop support and system administration of Windows and Macintosh or Linux desktop, laptop and lab systems for scientists, researchers and engineers. Support includes OS and application support of scientific and research lab environments, hardware and software installation, upgrades and troubleshooting, automation of routine tasks (like patch management). The administrator will also lead projects such as OS migrations, creating imaging standards, smart card implementation and other items like patch management scripting as required. This position will monitor system integrity, protection levels, and security-related events, ensure that security controls as described (mandated by customer) in the security plan, are properly implemented throughout the systems life cycle.

 

Responsibilities:

  • Support users/resolve issues on phone, email, walk-ins and using remote tools. Desk side support as required at various locations on the center
  • Installation of systems, software and hardware components, not limited to memory, hard drives, printers, etc.
  • Resolve software conflicts, corruption, and misconfiguration issues, virus detection and removal
  • Resolve hardware components issues not limited to hard drive, memory, logic board, cards, monitors and other items, identifying failures, providing solutions
  • Verify backups, review logs, rotating tapes, monitor backup systems including RAIDs, and servers, verify client connectivity, document any issues or concerns as identified
  • Installation and troubleshooting of specialized equipment, including embedded systems such as hyper walls, spectrometers, etc.
  • Develop, push, troubleshoot and report on patch levels using provided tools such as BigFix, Jamf, Apple Remote Desktop or CDM tools
  • Minimal Server setup and maintenance
  • Coordinate technical projects such as Smartcard implementation, CDM tools rollout, OS migrations, imaging standards
  • Participate in annual security audits. Implement Agency/Center mandates. Configure systems per appropriate security plans

 

Required Qualification:

  • Bachelor’s Degree in Computer Science or related field or equivalent years of experience
    8-10 years of directly related work experience, 8-10 years knowledge of Windows Desktop
  • Must be a US Citizen with ability to obtain clearance if needed

 

Skills:

  • Experience with Windows Server 2K8/2012/2016
  • Experience with Macintosh Desktop (GUI and command line) or Linux Operating systems
  • Experience with multi-operating system implementation and support in both Active
  • Directory and standalone environments, and PIV authentication in a heterogeneous environment
  • Experience with Mac BSD or Linux open source applications
  • Experience and troubleshooting with Active Directory and group policy settings
  • Proficient with setting up and troubleshooting remote protocols such as ssh, rdp, vnc or sftp
  • Experience with backup applications and solutions, encryption, VM’s, RAIDS, PowerShell, License Servers, NAS
  • Experience with patch management and monitoring tools and philosophies
  • Excellent troubleshooting and customer support skills
  • Good written and verbal communication skills
  • Candidate must be highly motivated, flexible, self-directed and able to manage multiple tasks
  • Able to work in a team environment as well as working independently in a dynamic environment is required

 

 

This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                

                     

About NTT DATA Services

 

NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.

 

NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit nttdataservices.com to learn more.

 

NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.

 

 

 


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