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Helpdesk Analyst

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Date: Jul 20, 2022

Location: Mountain View, CA, US

Company: NTT DATA Services

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Helpdesk Analyst to join our team in Mountain View, California (US-CA), United States (US).

The incumbent will know basic principles, methods, technologies, and practices for their professional field, but usually have limited experience in applying them outside a classroom setting. The incumbent will handle detailed problems which require standard solutions.

 

Job Duties:

  • Escalation point for difficult or high impacting IT incidents for particular hardware, software or platform
  • Assists and provides guidance to less experienced employees
  • Simulates or recreates user problems to resolve operating difficulties
  • Interacts with network services, software systems engineering and / or applications development to restore service and / or identify and correct core problems
  • Recommends systems modifications to reduce user problems
  • Acts independently with substantial latitude to determine methods and procedures on assignments, setting objectives and deciding how to proceed
  • Provides leadership and mentors employees
  • Provides transfer of skills to employees and to technicians in other support areas
  • Proactively engages the required resources to ensure the client expectation is exceeded in a timely manner

 

Basic Qualifications:

  • 3-5 years of IT Helpdesk Customer Support experience, to include:
    • Stimulating or recreating user problems to resolve operating difficulties
    • Interacting with network services, software systems engineering and/or applications development to restore service and/or identify and correct core problems.
    • Recommending systems modifications to reduce user problems
  • Undergraduate degree or equivalent combination of education and work experience; 4 additional years of experience and an Associate’s degree or 8 additional years of experience may substitute for a degree

 

Preferred Qualifications:

  • Excellent telephone etiquette skills
  • Strong ability to develop business relationships and communicate effectively with the user community
  • Strong troubleshooting skills
  • Excellent understanding of the fundamentals of network, server, and desktop administration, installations, upgrades, techniques, tools, and equipment

 

Federal Job Posting Language (eff. 1/24/2022)

Candidates for this position will be required to adhere to NTT DATA’s and its clients’ COVID-19 health and safety protocols. NTT DATA is committed to complying with the Safer Federal Workforce Task Force COVID-19 Workplace Safety Guidance for Federal Contractors and Subcontractors to the extent it is enforced by the federal government or any of its clients. If this position becomes subject to a COVID-19 vaccination mandate based on applicable law or client requirement, candidates will be required to become fully vaccinated as defined by NTT DATA or be approved for an exemption in accordance with applicable law.

 

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

 

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.


Nearest Major Market: San Jose
Nearest Secondary Market: Palo Alto

Job Segment: Help Desk, Information Technology, Cloud, Application Developer, Consulting, Technology