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Date: Dec 26, 2018

Location: Munich, BY, DE

Company: NTT DATA Services

Req ID: 27415 


At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.



Job Title:  Windows Team Leader

Location:  Munich or Frankfurt

Start Date:  As soon as possible


Overview of Role:

We are hiring a Windows Team Lead to join our growing MS Windows Server administration team to support a German multinational manufacturer.  Our current team provides a broad range of services from international locations operating over 8000 Windows servers and almost 1,000 ESX servers with more than 100,000 tickets hitting our queues every year.


Main Duties & Responsibilities:

  • Lead a regional and/or international team of Windows experts to support the needs of our customer.  Must act as a role model with regards to standards of professionalism, integrity and teamwork
  • Provide outstanding customer service to all of NTT Data Services customers
  • Develop and implement processes and procedures to ensure that NTT Data Services meet the customers’ expectations and delivers quality services within specified service level agreements and contractual obligations
  • Coordinate escalations and collaborate with internal technology teams to ensure timely resolution of issues
  • Propose process and technical improvements to Leadership
  • Evaluate emerging technologies to ensure technical solutions are compatible with the Company's business needs and strategic objectives
  • Provide technical expertise and guidance on Windows and ESXi Servers to the team as required
  • Any other duties commensurate with the level of responsibility of this post and as advised by Management


Key Skills:

  • Experience managing and leading multilingual teams
  • Ability to communicate complex technical information to all key stakeholders, including those who do not have a technical background
  • Displays good verbal and written language skills in both German and English
  • Good knowledge of planning and forecasting techniques
  • ITIL process knowledge
  • Demonstrates the NTT Data Services Values of Clients First, Foresight and Teamwork in everything they do
  • Expertise in Windows and VMware ESXi server technologies
  • Good knowledge of Systems Hardware
  • Good knowledge of Enterprise Level Systems infrastructure
  • Knowledge of Datacenter Operations, network technologies and industry standards and audit requirements
  • Nice to have: Knowledge in SCOM or SCCM, Symantec Antivirus, HyperV or Citrix



  • ITIL certification desired


Work Experience:

  • 12 years + experience within Windows Server environment or equivalent experience 
  • Minimum 5 years’ experience in a managerial / leadership role or equivalent experience



This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                


About NTT DATA Services


NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.


NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit to learn more.


NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.




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