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Field Tech Associate

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Date: Apr 1, 2021

Location: Nacogdoches, TX, US

Company: NTT DATA Services

Req ID: 115162 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Field Tech Associate to join our team in Nacogdoches, Texas (US-TX), United States (US).

Basic Job Duties:  

Execute service delivery (IMAC, Break Fix, Desk Side Support) according to Managed Client Policy & Procedure Guide.  

• Coordinates with Client End User on expectations and availability to conduct Managed Client Services.

• Performs troubleshooting, parts replacement, system upgrades, and basic deployments & repair on Client Assets in campus / remote locations.

• Identifies potential issues that could adversely impact End-User experience and follows through on action steps.

• Strives to meet all Client SLAs & Customer Satisfaction Goals.

• Escalate to IF Desktop Support Site Lead on issues that impact a Client End User and/or entire operation at a given site.

• When required – provides onsite shadowing to Dell Program Field Service Team.

• Serves as an entry point to develop both technical and customer skills to grow into broader and more challenging field services roles.

• Basic installation and maintenance of technical products.

• Follows predefined procedures and tasks in everyday activities. Work is regularly reviewed by a more senior level technical specialist.

• Reviews, troubleshoots and approves operational quality desktops, notebooks, printers, and associated peripherals.

• Installs maintains and optimizes desktop /notebook configurations at customer sites.

• Diagnoses and resolves product performance problems.

• Performs maintenance and repair services.

• Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance.

• Instructs customers in the operation and maintenance of the system.  

 

Required Skills:

  • 2-4 years’ experience in servicing/deploying computer equipment
  • Must have proven customer service background.
  • The individual will be knowledgeable of Windows operating system environment.
  • Must be able to comprehend and follow verbal and written technical instructions and scripts.
  • Qualified resources should have A+ certification or equivalent skillset; basic Windows troubleshooting will be involved.
  • Certification in various hardware platforms may optionally be required for servicing hardware issues.
  • The Individual must have the ability to receive calls during the normal business day and after hours.
  • Physically able to lift and move Enterprise and Client technology hardware in our customer environment
  • Excellent verbal and written communication skills with an emphasis in customer service, including experience handling difficult customers and conflict resolution.
  • Excellent interpersonal skills and ability to work collaboratively in a team environment.

 

Basic Qualifications:

Minimum 1-year Desktop Support/Field Support experience

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About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.


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