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Project Tech Analyst

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Date: Feb 14, 2021

Location: Nashville, TN, US

Company: NTT DATA Services

Req ID: 110723 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Project Tech Analyst to join our team in Nashville, Tennessee (US-TN), United States (US).

 

Main responsibilities:

  • Provide the following services: IMAC, Break Fix, Desk Side Support, etc.
  • Delivery high level of customer service.
  • Perform advanced configuration and repair of desktop/notebook computer equipment.
  • Provide advanced troubleshooting technical issues on desktop/notebook computer equipment.
  • Requires local travel up to 25% travel to client sites.
  • Execute service delivery (IMAC, Break Fix, Desk Side Support) according to Managed Client Policy & Procedure Guide
  • Coordinates with Client End User on expectations and availability to conduct Managed Client Services.
  • Performs troubleshooting, parts replacement, system upgrades, and basic deployments& repair on Client Assets in campus / remote locations. 
  • Identifies potential issues that could adversely impact End User experience and follows through on action steps.
  • Utilizes advanced tools / technical knowledge to remediate customer problems and conduct scheduled installs.
  • Strives to meet all Client SLAs & Customer Satisfaction Goals.
  • Escalate to Field Services Management on issues that impact the entire operation at a given site
  • Provides technical feedback to Level 1 Service Desk and Level 2 Field Service on technical / process issues that be used to improve overall service delivery.   
  • When required – provides onsite shadowing to NTT Data Program Field Service Team.
  • Nice to have experience will include low-level configuration and support of server /storage equipment when guided by more senior personnel. trouble shooting of network drops and or cabling.

 

Basic Qualifications:

  • Minimum of one year experience diagnosing and correcting end user computing issues in a Windows environment or formal training in information technology.
  • Minimum of one year experience using the Microsoft Suite of products like Excel, Word, PowerPoint, SharePoint.
  • Hours are 7:00 - 4:00. May require occasional work outside those working hours.

 

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.


Nearest Major Market: Nashville

Job Segment: Consulting, Developer, Cloud, Sharepoint, User Experience, Technology