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SCA Helpdesk II

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Date: Jul 22, 2021

Location: Nashville, TN, US

Company: NTT DATA Services

Req ID: 133382 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a SCA Helpdesk II to join our team in Nashville, Tennessee (US-TN), United States (US).

Overview

- Providing ongoing processing in incidents, problems and service requests generated by users

- Meet and maintain SLAs

- Ensure quality assurance and continual improvements

- Responding to and diagnosing problems through discussion with users

- Ensuring a timely process through which problems are resolved, including problem recognition, research, isolation, resolution, and follow-up steps

- Providing support to end users on a variety of issues

- Responding to telephone calls, email and personnel requests for technical support

- Documenting, tracking, and monitoring problems to ensure a timely resolution

- Interacting with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem

- Simulating or recreating user problems to resolve operating difficulties

- Recommending systems modifications to reduce user problems

 

Must Have

- 1 year of experience supporting a high-volume call center/service desk

- 1 year of experience providing high-level customer service over the phone

- 1 year of experience in an IT environment

 

Nice to Have Skills

-Proficiency in Remedy ticketing system, Windows 7, Microsoft Office 2010-2013, SharePoint, GoTo Assist, Active Directory, and BlackBerry Enterprise Server

- HDI certification

- Excellent verbal and written communication skills

- Strong customer service attitude

 

Education

High School Diploma

 

This is a 24/7 environment and must be able to work 1st, 2nd or 3rd shift.

 

INDPUBLIC 

 

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.


Nearest Major Market: Nashville

Job Segment: Consulting, Developer, Application Developer, Cloud, Quality Assurance, Technology