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IT Associate Director

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Date: Jun 18, 2022

Location: Noida, UP, IN

Company: NTT DATA Services

Req ID: 160335 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a IT Associate Director to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

Role Responsibilities

  • Responsible for leading a team of highly professional technicians delivering transformational initiatives within the End User Services offerings
  • Design/identify and implementation of tools and associated operational processes in the identified themes – architecture design, automation, development and ongoing platform management
  • Onboard new and existing accounts by working closely with the Service Delivery Improvement (SDI) team
  • Designs technologically advanced solutions to meet customer’s End User Computing mission, objectives and requirements
  • Presents ideas/concepts/statuses to all levels of management - internal and external to NTTDS
  • Develop new solutions to changing technology and customer requirements in the End User environment
  • Provides technical leadership on complex topics involving a broad range of expertise and disciplines, often performing the role of Infrastructure Architect
  • Improve existing standards and operational processes over time while incorporating new features and capabilities as they become available 

Qualifications

  • 10+ years’ experience working with technologies, systems and processes within the Service Desk , Field Services, and Desktop Engineering disciplines
  • Ability to apply wide application of theories, concepts, and principles in identifying customer needs and designing supporting systems for EUS areas
  • Proven ability to lead and manage highly technical team in fast growing and constantly changing environment
  • Strong customer service background and the ability to communicate highly technical topics to both technical and non-technical stakeholders
  • Ability to prioritize and manage work to critical project timelines in a fast-paced environment
  • Excellent planning and organizational skills with effective follow-up and follow-through
  • Project management experience supporting End User Computing projects and initiatives
  • Outstanding written and verbal communication skills
  • Significant project management experience and leadership skills
  • Strong process management, administration and numeracy skills
  • Excellent analytical and decision-making skills

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.


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