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Machine Learning Development Lead

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Date: May 23, 2019

Location: New York City, NY, US

Company: NTT DATA Services

Req ID: 34795 


At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.


NTT DATA Services currently seeks a Machine Learning Development Lead to join our team in New York City, New York (US-NY), United States (US).



The NTT Data team is looking for a Machine Learning Development Lead to become the central point for our efforts to design and implement cognitive modules for our IPsoft Amelia chatbot platform. The candidate will be responsible for aligning our cognitive product with the needs of our internal clients as well as align with the needs of our internal support teams. The candidate will lead a team responsible for implementing cognitive solutions. These cognitive solutions are to be fit-for-purpose, efficient, and of high quality.


Responsibilities will include:


  • Build and implement new cognitive functionalities, including: business processes.
  • Develop and configure cognitive modules of Amelia to ensure Amelia can address required functionality
  • Develop and test each module functionally until it reaches expected behavior
  • Work with IPSoft to identify and resolve problems/issues
  • Participate and lead discovery sessions and interviews with clients to uncover insights and opportunities to improve AI/ML
  • Review client chat logs, transcripts, recordings and research to improve implementations
  • Develop conversational copy; plan, write and edit dialogue that makes Amelia more human
  • Help train different facets of Amelia to enhance her natural language understanding
  • Help apply and maintain consistency of content standards and best practices.


Required Skills:


  • 2+ years of demonstrable experience Scripting in one or more of the following languages:
    • Java/ JavaScript
    • Groovy
    • Perl, Bash and Python


Preferred Skills:


  • Creating and supporting automation
  • Proven experience delivering user flows, story boards, dialog scripts, or content strategy
  • Experience working with new and emerging technologies like AI, NLP, or ML preferred
  • Familiarity with Cognitive technologies
  • Familiarity with APIs
  • Practical AI/Cognitive Computing domain knowledge (eg., Machine Learning, Natural Language Processing, Neural Networks, Chatbots, Virtual Agents)
  • Exceptional communication and presentation skills
  • Highly organized, with the ability to handle multiple tasks and competing priorities with tight deadlines
  • Detailed oriented with experience in quality control
  • Self-motivated and solutions-oriented mind set
  • Willingness and initiative to learn new technology and skills
  • Experience working directly with clients and senior leaders
  • Ability to communicate to technical and non-technical audiences



This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                


About NTT DATA Services


NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.


NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit to learn more.


NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.




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Nearest Secondary Market: New York City

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