EPM Patch and Image Management Associate - Full Time

Req ID: 348706 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a EPM Patch and Image Management Associate - Full Time to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

• Provides 3rd-level technical support for SCCM server downtime, able to handle requests and incidents arising from SCCM infrastructure, Microsoft Azure concepts and co-management or Autopilot using Intune.
• Advance level of knowledge about SCCM infrastructure, primary site servers, secondary site servers and distribution points, co-management and Cloud Management Gateway.
• Expert knowledge of current toolset: Microsoft Endpoint Manager (Config Manager, Intune).
• Interfaces with customer and account-based teams on projects.
• Performs complex troubleshooting activities.
• Provides 3rd-level technical support in resolving internal and customer technical issues.
• Knowledge in Infrastructure Management using SCCM and co-management.
• Provides 3rd-level technical support on various Imaging engines and Windows 10/11 imaging technology (SCCM OSD & Intune Autopilot). Number of images to be managed: 2
• Able to develop custom deployment scripts; VBS, batch, PowerShell.
• Understanding on Package server, Task server, server concepts.
• Strong in troubleshooting Windows server/client and Networking issues, server side as well as client-side issues.
• Resilient in troubleshooting; able to create custom scripts for gathering the inventory from client endpoints.
• Knowledge of SCCM Client management Suite all Levels.
• Should be able to generate custom reports using SQL queries.
• Should be able to handle P1 / P2 major incident scenarios. Single point of escalation to all technical issues.

Qualifications:

• 10+ years of relevant experience or equivalent combination of education and work experience.
• Demonstrates a good understanding of current scripting technologies and batch commands.
• Demonstrates good knowledge of windows server administration to include AD, domains, policies etc.
• In-depth knowledge of configuration management principles and best practices.

Preferred skills:

• OS Image Development with SCCM, MDT
• PXE Setup (End to End)
• Windows ADK
• BIOS/UEFI settings; Modern Driver Management
• DHCP; PXE; Offline Imaging
• Registry Settings; Group Policy
• Intune; Configuration Profile; Autopilot; ESP
• VB Scripting; Batch Scripting
• SQL Query; PowerShell Scripting; PSADT; Toast Notifications

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.