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Helpdesk Associate

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Date: Oct 18, 2021

Location: Noida, UP, IN

Company: NTT DATA Services

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company’s growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.
 
For more than 25 years, NTT DATA Services has focused on impacting the core of business operations with industry- leading outsourcing services and automation. With our industry-specific platforms, we deliver continuous value addition, and innovation that will improve business outcomes. Outsourcing is not just a method of gaining a one-time cost advantage, but an effective strategy for gaining and maintaining competitive advantages when executed as part of an overall sourcing strategy.

 

Job description:

•    Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.
•    Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.
•    Good troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.
Basic Qualifications:
•    Helpdesk Associate at Grade-4 position in Service Desk
•    Must be a Graduate.
•    Good communication skills with 6+ months of international calling experience
•    Good comprehension & writing skills
•    Must possess excellent customer handling skills
•    Should be comfortable to work in rotational shift with 24x7 support window

Shift Information:
The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime (paid) and work on weekends based on business requirement. All new hires will be required to successfully complete our Orientation/Process training classes and demonstrate proficiency of the material.


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