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Helpdesk Senior Associate

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Date: Sep 8, 2022

Location: Noida, UP, IN

Company: NTT DATA Services

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company’s growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.
For more than 25 years, NTT DATA Services has focused on impacting the core of business operations with industry- leading outsourcing services and automation. With our industry-specific platforms, we deliver continuous value addition, and innovation that will improve business outcomes. Outsourcing is not just a method of gaining a one-time cost advantage, but an effective strategy for gaining and maintaining competitive advantages when executed as part of an overall sourcing strategy.


Job description:

•    Provides L1.5 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email.
•    Knowledge of troubleshooting Windows XP, Win 7/8 Operating system, PC Hardware, Basic Knowledge of Internet Explorer, Networking, Messaging, and MS Office, COTS applications etc. 
•     Must be able to speak fluent English & possess excellent writing and comprehension skills & with excellent customer handling skills

Required Skills:
•    Qualification: Graduate
•    At least 6 Months plus years of experience in a technical support role.
•    Good Communication Skills.
•    Rotational shifts (24*7).
•    Basic Technical TS skills.
 Shift Information:
The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime (paid) and work on weekends based on business requirement. All new hires will be required to successfully complete our Orientation/Process training classes and demonstrate proficiency of the material.

Job Segment: Help Desk, Information Technology, Technical Support, Technology