Network Convergence Sr. Specialist Advsr

Req ID: 334457 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Network Convergence Sr. Specialist Advsr to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

Experience:
- Three years or more of relevant experience or equivalent combination or education and work experience
• VXML, SSML, XML, JAVA, J2EE, JSP, .NET, C#, ASP, etc. • Strong understanding of Natural Language design and Directed Dialogue design techniques for speech applications
• Strong knowledge of various speech engine capabilities and tuning concepts
• Ideal candidate will have experience with Nuance and/or Google Dialog Flow

Develop Low Level Designs for third party integrations

Certifications Desired: Cisco Certified Voice Professional (CCVP)
- Must have moderate knowledge of voice contact center business models
- Must have Contact Center design/scripting/administration experience.  Call scripting ( CVP Studio)

- Moderate knowledge of Call Scripts, ICM knowledge, Call Manager and CUCM
- Knowledge of Calabrio or similar workforce management systems is preferred
• 
Preferred

• Integrate CVP/PCCE with Third party Conversational AI platforms
  - Integrate CUBE with SIP Rec for Conversational AI
  - Provide Guidance of best practices of integrating CVP with Google Dialogflow.

     Basic Qualification required

• 4 to 6 years of experience in VoiceXML IVR technologies • Advanced experience working with CVP Studio, Java, and backend integration with databases and web services
  • 2 years of experience in Advanced Speech Recognition solution design and development
  • 3 years of experience in grammar design, development ( GRXML) and testing
  • 1 years of experience in speech tuning and grammar analysis

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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