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Quality and Performance Analyst

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Date: Dec 4, 2018

Location: Noida, UP, IN

Company: NTT DATA Services

Req ID: 5527 


At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.


NTT DATA Services currently seeks a Quality and Performance Analyst to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).



Job Duty

·       Position where the individual can facilitate quality management system in specific teams under detailed supervision. 

·       Performs periodic quality audits, quality controls. Runs quality reports. Facilitate conduct of internal process audits. 

·       In call centers, performs side-by-sides, and monitoring agent calls, with particular attention to technical/functional excellence. Provides on- going, on-the-floor support and development of agents' technical knowledge, continually raising the bar for quality and service levels. 

·       Collates and publishes metrics data related to quality management system for specific teams. 

·       Facilitates conduct of internal process audits and ensures findings are logged and tracked to closure. 

·       May perform tools testing. 

·       Generates status dashboard and ensures correctness. 

·       Conducts final inspections of simple project. 

·       Makes amendments to tools, templates and dashboards; may performs tools testing. 

Generates status dashboard and ensures correctness. 


·       4-6 years of relevant experience or equivalent combination of education and work experience. 

·       Basic understanding of relevant operational process area (software engineering and support, infrastructure services and business process services). 

·       Basic knowledge of any one of the Quality Assurance Models is a plus (ISO 9001, 20000, 27001, CMMI, PCMM, Six Sigma techniques).

·       Basic Knowledge of Audit process. 

·       Basic Understanding of MS office applications and Good knowledge in MS Excel and MS word. 

·       Good communication skills. 

·       Basic skills on Process Documentation. 



This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                


About NTT DATA Services


NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.


NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 100,000+ professionals in more than 50 countries, and NTT Group, a partner to 85 percent of the Fortune 100. Visit to learn more.


NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.




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