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Date: Apr 14, 2018

Location: Norfolk, VA, US

Company: NTT DATA Services

Req ID: 11498 


At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.


NTT DATA Services currently seeks a Desktop Support to join our team in Norfolk, Virginia (US-VA), United States (US).



Roles and Responsibilities:


  • To provide 24/7 tier I and II Service Desk/System Administrative support.
  • Implement and maintain all aspects of the Service Desk and Service Desk process
  • Work with onsite Engineers in support of the desktop and laptop systems.
  • Provide Service Desk support for contracted assets on the enterprise.

Specific Tasks:

  • Work with a service desk ticketing system to log problems and requests.
  • Troubleshoot desktop and laptop outages.
  • Provide escalation support for all major issues
  • Troubleshoot printer system issues
  • Troubleshoot physical as well as virtual software issues.
  • Maintain up to date desktop and laptop hardware and software inventory.
  • Maintain configuration library of all printers and peripherals.
  • Assist with the troubleshooting of Active Directory infrastructures with multiple forests and domains.


Required Education:


  • Typically requires 4 years relevant experience without a Degree or Undergraduate Degree and at least 1 year relevant experience

 Required Experience & Skills:

  • Minimum of 2+ years working on a IT service desk
  • 1 – 2 Years with Windows 7 and 10 pro
  • 1 – 2 Years with printers, scanners and multifunction devices.
  • 1+ Years with Microsoft Server 2008R2 and 2012R2
  • 1 - 2 Years with Microsoft Office Suite 2010/2013/2016
  • Be familiar with network infrastructure to include wiring closets, category 5e/6 UTP and fiber optic cabling.
  • ACTIVE Secret clearance required



  • Security +

  • Microsoft Server Cert or Cisco CCNA cert


This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                


About NTT DATA Services


NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.


NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 100,000+ professionals in more than 50 countries, and NTT Group, a partner to 85 percent of the Fortune 100. Visit to learn more.


NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.




Nearest Major Market: Hampton Roads

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