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Technical Delivery Lead -AMS

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Date: Jul 22, 2021

Location: Auburn Hills, MI, US

Company: NTT DATA Services

Req ID: 132682 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Technical Delivery Lead -AMS to join our team in Auburn Hills, Michigan (US-MI), United States (US).

Job Responsibilities Include:                

  • Foster an environment of cooperation and collaboration with Brand, Department, Division and Group and Corporate management, business leaders, stakeholders, and ITPO as it pertains to the Connected Services Program                
  • Responsible for the up-time and availability of Connected Services telematic solution and its supporting applications.                
  • Coach, mentor, develop and lead a best-in-class development team capable of delivering excellent results through agile iterative development methodologies to solving complex technical and business challenges in the area of Connected Services                
    • Application Development/Delivery                 
    • Cross-functional Technical Collaboration            
    • Customer Satisfaction Focused                
    • Technology Issues resolution                 
    • Telematic Architecture and Solutioning                
    • Program lifecycle                 
  • Responsible  for writing  product specifications, creating  and executing  against the project  plan, proactively  mitigating risks, and managing the software development life cycle from  inception to production launch and post production support                
  • Work with individual project managers to establish plans and goals for each project. Set objectives, assign tasks, allocate budgets and agree to timetables for achieving intermediate and overall goals.                 
  • Work with business and customer stakeholders to define product objectives and requirements.                
  • Work with business owners to plan and execute projects, ensure that teams have appropriate product and technical specifications, direction, and resources to deliver products effectively by establishing realistic estimates for timelines while ensuring that projects remain on target to meet deadlines.                
  • Consults with internal departments to understand, define and implement effective solutions including new functionality, feature enhancements and code modifications ensuring the applications technical architecture is optimized for stability, reliability and scalability.                
  • Meet with Portfolio Managers, Business Owners, Strategists, and other stakeholders to define POC projects and programs to be demonstrated/developed the drive innovation in the Connected Services area.              
  • Collaborate with Product Management and business owners in defining the Product Vision including strategies for utilizing and managing incoming data.                
  • Provide technical direction through the outlining of “stories” and sprints to the Connected Services development team supporting the customer web portal, Liferay platform, architecture, technical solutions and code.                
  • Report to senior executives on the progress of individual projects and the overall program.              
  • Participate in the creation of project budgets for the individual project components, and prepares cost estimates for the program based on this information.
  • Leading technical decisions and solutioning to minimize the duration and severity of business impacts leveraging ITIL standards, and to ensure up-time and stability SLAs are achieved.                
  • Interface with application developers to coordinate systems implementation and releases.              
  •  Provide high quality service to our business customers as a primary support contact for our applications.                
  • Oversee the 24x7 AMS support team responsible for level-2 and 3 support of telematics operations including addressing outages/issues, making business critical decisions and leading technical solutions in order to minimize the duration and severity of business impact to ensure up-time and stability SLAs are achieved  


Basic Qualifications:

  • Minimum of 8 years of experience with operation background, history of leading AMS teams, KPI reporting, deep monitoring, leading tiger teams, driving teams to RCA and corrective action, IoT or Connected Vehicle lead experience.
  •  Minimum of 8 years of project management and delivery management experience.      
  • Minimum of 8 years of experience with project planning, managing budgets, and resource allocation.         
  • Minimum of 8 years of automation and connected services experience. 


Preferred Skills:

  • Analytical and conceptual thinking – uses logic and structure to address problems.              
  • Excellent verbal and written communication skills.                
  • Strong organizational and project planning skills – ability to structure and execute a plan.                
  • Ability to manage people and lead.                
  • Demonstrated strength in meeting and workshop facilitation.      
  • Exercise independent judgment and discretion in overall project management by prioritizing, planning and tracking project progress.                
  • Ability to adopt a “client” perspective (Internal and External).                
  • Ability to express ideas in a manger that helps to change people’s positions on critical issues.                
  • Ability to maintain responsibility and flexibility with others to achieve common goals.                

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.

Nearest Major Market: Detroit

Job Segment: Consulting, Application Developer, Cloud, Project Manager, Technology