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BPO Supervisor

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Date: Nov 12, 2020

Location: Oklahoma City, OK, US

Company: NTT DATA Services

Req ID: 104196 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a BPO Supervisor to join our team in Oklahoma City, Oklahoma (US-OK), United States (US).

In this role, you will be responsible for:

  • Has authority to recommend and take action as to the hiring, firing, advancement, demotion or promotion of team members.
  • Motivate, coach and communicate with the associates by being visible on the floor.
  • May prepare various month end reports for call center results to be distributed to Senior Leadership.
  • May contribute to the financial and resource planning for the results of the team.
  • Has direct leadership responsibilities for between 12 and 20 direct reports.  Responsible for career development, planning, performance and pay discussions of team members.
  • May lead improvement initiatives.  Reviews structured problems, selects and applies standards and guidelines.
  • Identifies underlying issues and considers possible alternatives.

Required Skills for this role include:  

  • 3 or more years of call center service experience is required.
  • Demonstrated problem solving skills required.
  • LOMA coursework or designations strongly preferred.
  • Knowledge of LifeSys (internal system) preferred.
  • Previous people leadership experience required.

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.

Nearest Major Market: Oklahoma City
Nearest Secondary Market: Oklahoma

Job Segment: Manager, Consulting, Management, Technology