Field Tech Associate

Req ID: 107197 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Field Tech Associate to join our team in Oklahoma City, Oklahoma (US-OK), United States (US).

Job Responsibilities:

• Perform IT related service as instructed by NTT Service Delivery Manager or his/her delegates.
• Addressing incidents faced by the users in their day-to-day use of IT
• Follow and enforce customer IT policy
• Provide support (including Installation, configuration and fine tuning support) for new Desktops / Laptops which shall include OS (Operating system) Installation, Power On Test, verification of Hardware Configuration, OS configuration, Configuring Mail Client, Con-figuring MS Office Applications (as per NTT Customer provided standards), Client side applications and Configuring Printers and resolving printing problems of the users at the in scope locations
• Supporting users by providing a timely and clear indication of the nature of the problem, the estimated time of completion and possible work-around
• Escalating unresolved problems as per the Escalation processes, through the Service Desk, keeping all relevant personnel in the communication loop.
• Diagnosing, verifying, recording and reporting downtime and providing immediate notification for all incidents
• Provide support for IMACDD (IMACDD - Installation, Move, Add, Change, Disposal, and Decommissioning) for End user Desktop/Laptop and Peripherals, Standalone and LAN attached PC & mid-range server. Coordinate the asset movement (IMACDD) across all locations.
• Emergency recovery maintenance for Desktops
• Installation and upgrade of any hardware component
• Disk formatting, partitioning, and reinstallations of desktop OS/Applications
• Advise the End User to take reasonable steps to backup information, if possible, prior to attempting to affect a resolution either by hands-on during Desk Side Support Service; and provide reasonable assistance with file restoration, if required.
• Manage disk / folder sharing and permission setting on desktops.
• Provide support for patch up gradation on desktops.
• Providing field support for Desktop/Laptop & vendor coordination for peripherals
• Work on escalated issues from Service Desk based on physical support requirement
• Provide Diagnosis of Hardware or Software issues and work with OEM Vendor for getting them resolved
• Provide time to time proactive maintenance of peripherals for reduction of operational is-sues
• Educate users for common problems & their resolution
• Video Conference (VC) setup and troubleshooting
• Software Support (Standard Applications)
• LAN/Wi-Fi configuration and troubleshooting in end user’s system
• Backup – Need to facilitate the data migration from one machine to the other, in the process make sure the data is safe.
• Community Services – Systems after warranty period identified and donated for community services as a best practice of Customer. Those machines data will be completely wiped off and reconfigured to the old setup.
• Anti-Virus (AV) Support
• Provide support on installation and basic troubleshooting on client-side application.

Basic Qualifications:

• Minimum of 1-3 years of experience as a Level 1 Desktop Engineer.
• Minimum of 1-3 years of experience solving desktop issues with Windows OS, Mail client (Outlook) End User network issues, printer issues, MS Office issues.
• Minimum of 1 years of experience coordinating with the on-call support provider, and other vendors for call closure.
• Minimum of 1 year of experience of basic networking knowledge.
• Minimum of 1 year of experience asset management activities, IMAC and hardware break fix.
• Graduate/Diploma in any discipline.

Additional Requested Qualifications:

• Very strong communication skills.
• Ability to coordinate & schedule device deployments. 
• Focus on quality delivery - including follow up to confirm deployments are completed on time and with quality.
• Must be able to effectively multi-task.
• Must be very organized and capable of maintaining schedules for multiple deployments.
• Ability to develop deployment plans & track/report on progress.
• Need to be able to lift up to 35 lbs.

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.