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Field Tech Associate

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Date: Jan 10, 2021

Location: Oklahoma City, OK, US

Company: NTT DATA Services

Req ID: 107197 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Field Tech Associate to join our team in Oklahoma City, Oklahoma (US-OK), United States (US).


Job Responsibilities:


  • Perform IT related service as instructed by NTT Service Delivery Manager or his/her delegates.
  • Addressing incidents faced by the users in their day-to-day use of IT
  • Follow and enforce customer IT policy
  • Provide support (including Installation, configuration and fine tuning support) for new Desktops / Laptops which shall include OS (Operating system) Installation, Power On Test, verification of Hardware Configuration, OS configuration, Configuring Mail Client, Con-figuring MS Office Applications (as per NTT Customer provided standards), Client side applications and Configuring Printers and resolving printing problems of the users at the in scope locations
  • Supporting users by providing a timely and clear indication of the nature of the problem, the estimated time of completion and possible work-around
  • Escalating unresolved problems as per the Escalation processes, through the Service Desk, keeping all relevant personnel in the communication loop.
  • Diagnosing, verifying, recording and reporting downtime and providing immediate notification for all incidents
  • Provide support for IMACDD (IMACDD - Installation, Move, Add, Change, Disposal, and Decommissioning) for End user Desktop/Laptop and Peripherals, Standalone and LAN attached PC & mid-range server. Coordinate the asset movement (IMACDD) across all locations.
  • Emergency recovery maintenance for Desktops
  • Installation and upgrade of any hardware component
  • Disk formatting, partitioning, and reinstallations of desktop OS/Applications
  • Advise the End User to take reasonable steps to backup information, if possible, prior to attempting to affect a resolution either by hands-on during Desk Side Support Service; and provide reasonable assistance with file restoration, if required.
  • Manage disk / folder sharing and permission setting on desktops.
  • Provide support for patch up gradation on desktops.
  • Providing field support for Desktop/Laptop & vendor coordination for peripherals
  • Work on escalated issues from Service Desk based on physical support requirement
  • Provide Diagnosis of Hardware or Software issues and work with OEM Vendor for getting them resolved
  • Provide time to time proactive maintenance of peripherals for reduction of operational is-sues
  • Educate users for common problems & their resolution
  • Video Conference (VC) setup and troubleshooting
  • Software Support (Standard Applications)
  • LAN/Wi-Fi configuration and troubleshooting in end user’s system
  • Backup – Need to facilitate the data migration from one machine to the other, in the process make sure the data is safe.
  • Community Services – Systems after warranty period identified and donated for community services as a best practice of Customer. Those machines data will be completely wiped off and reconfigured to the old setup.
  • Anti-Virus (AV) Support
  • Provide support on installation and basic troubleshooting on client-side application.


Basic Qualifications:


  • Minimum of 1-3 years of experience as a Level 1 Desktop Engineer.
  • Minimum of 1-3 years of experience solving desktop issues with Windows OS, Mail client (Outlook) End User network issues, printer issues, MS Office issues.
  • Minimum of 1 years of experience coordinating with the on-call support provider, and other vendors for call closure.
  • Minimum of 1 year of experience of basic networking knowledge.
  • Minimum of 1 year of experience asset management activities, IMAC and hardware break fix.
  • Graduate/Diploma in any discipline.


Additional Requested Qualifications:


  • Very strong communication skills.
  • Ability to coordinate & schedule device deployments. 
  • Focus on quality delivery - including follow up to confirm deployments are completed on time and with quality.
  • Must be able to effectively multi-task.
  • Must be very organized and capable of maintaining schedules for multiple deployments.
  • Ability to develop deployment plans & track/report on progress.
  • Need to be able to lift up to 35 lbs.


About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.

Nearest Major Market: Oklahoma City
Nearest Secondary Market: Oklahoma

Job Segment: Consulting, Cloud, Testing, Network, Technical Support, Technology