Share this Job

Service Desk Associate

Apply now »

Date: Sep 25, 2021

Location: Oklahoma City, OK, US

Company: NTT DATA Services

Req ID: 150070 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Service Desk Associate to join our team in Oklahoma City, Oklahoma (US-OK), United States (US).

Day to Day Job Duties:

  • Provide ongoing processing of incidents, problems, and service requests generated by users
  • Meet and maintain contract SLAs for customer service performance
  • Respond to and diagnose problems through discussions with users
  • Document, track, and monitor problems to ensure a timely process for client problem resolutions, including problem recognition, research, isolation, resolution, and follow-up steps
  • Respond to all forms of requests for technical support (telephone, email, chat, etc.)
  • Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems
  • Simulate or recreate user problems to resolve operational difficulties
  • Recommending system modifications to reduce user problems
  • Create knowledge base articles

 

Basic Qualifications:

  • High School Diploma
  • 2+ years of experience with basic hardware and software products and diagnostic/problem-solving skills
  • 2+ years of work experience in troubleshooting computer systems or doing IT support
  • Must be a US Citizen with the ability to obtain a Secret Clearance

 

Preferred Qualifications:

  • Associates Degree
  • ITIL Foundation
  • Working knowledge of basic hardware and software products and diagnostic/problem-solving skills

 

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. To learn more, please visit https://us.nttdata.com/en/about-us/content/diversity-and-inclusion. Furthermore, NTT DATA Services will make accommodations for eligible applicants on a case-by-case basis. Please email EEOOfficer@nttdata.com for assistance.


Nearest Major Market: Oklahoma City
Nearest Secondary Market: Oklahoma

Job Segment: Consulting, Application Developer, Cloud, Technical Support, Information Technology, Technology