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Technical Support Associate - Oklahoma City

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Date: Nov 19, 2021

Location: Oklahoma City, OK, US

Company: NTT DATA Services

Req ID: 132683 

 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

 

We are currently seeking a Technical Support Associate to join our team in Oklahoma City, Oklahoma (US-OK), United States (US).

 

The Technical Support Associate will work with a fast-paced global leader in IT Services, providing telephone/email/chat and remote diagnostic technical support of hardware, systems, sub-systems and/or applications to make sure that customer issues are quickly and efficiently resolved. 

 

***This role requires working onsite in Oklahoma City and ability to obtain U.S. Government clearance.

 

Role Responsibilities: 
- Answer questions about installation, operation, configuration, customization, and usage of assigned products
- Apply diagnostic techniques to identify problems, investigate causes, and recommend solutions to correct failures
- Dynamically adjust to end user described symptoms in order to reach a resolution
- Work as a team with peers to provide excellent customer service and a high resolution rate under the direction of a team lead and manager
- Communicate clearly and professionally with end users to convey understanding of an issue and what is being done to resolve it
- Document problems in the support solution database for diagnostics and solution implementation
- Advise/educate customers within procedural guidelines to ensure a complete solution to their technical or service questions
- Identify and provide input on unique or recurring customer problems 
- Focus on delivering a positive customer experience according to NTT DATA standards 

 

Basic Qualifications:
- 6+ months experience with IT troubleshooting

 

Preferences: 
- Knowledge of Windows Operating Systems
- Experience with MS Office suite & Skype for Business

 

 

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About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. To learn more, please visit https://us.nttdata.com/en/about-us/content/diversity-and-inclusion. Furthermore, NTT DATA Services will make accommodations for eligible applicants on a case-by-case basis. Please email EEOOfficer@nttdata.com for assistance.


Nearest Major Market: Oklahoma City
Nearest Secondary Market: Oklahoma

Job Segment: Technical Support, Consulting, Database, Help Desk, Information Technology, Technology