Technical Training Analyst

Req ID: 112457 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Technical Training Analyst to join our team in Oklahoma City, Oklahoma (US-OK), United States (US).

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. NTT DATA, Inc. currently seeks a Technical Training Analyst to join our team in Oklahoma City, OK.

Technical Trainer Service Desk Responsibilities:

Coordinates class arrangements and delivers training virtually
Evaluates the delivery of training
Delivers entry-level and transition project related professional training
Delivers training to active/existing clients (steady state), to include new hire, change, service improvement and vitality training.
Provides support and classroom facilitation during new account transitions (assists Sr. Trainers), change or service improvement efforts. 
Works with operations to identify changes and update knowledge base articles.
Performs quality audit duties, as necessary
Understands operations performance metrics and can identify basic opportunities for improvement/vitality training.
Tracks and reports training measurements (class feedback and knowledge checks) and quality audit results, as necessary

Basic Qualifications

1-3 years of relevant experience in Technical Training
1-3 years of relevant experience in basic curriculum design skills
1-3 years of relevant experience in Project management
1-3 years of relevant experience in adult learning theory

General Knowledge

Knowledge of advanced principles, methods, technologies and practices of a professional/technical field.
Apply understanding of the underlying principles of a professional discipline -typically obtained through formal study.
Advanced knowledge of procedures and activities within own work area.
Ability to relate actual day-to-day work to business priorities.
Focused on learning the key aspects and duties of the account/s being supported.
Applies research, information gathering and analytical skills.
Selects appropriate alternatives from defined options.
Collects required documentation; verifies conformance of documents with standards.
Assesses accuracy of detailed information.
Tracks, maintains and produces regular and ad hoc reports.
Handles detailed, structured problems.
Identifies roadblocks to task completion and effectively brings them to management for resolution.
Generally uses existing procedures to resolve standard problems.
Works on assignments where judgment is required a majority of the time.
Works under general direction, seeks assistance as needed.
Completes work in accordance with accepted practices within field.
Establishes approaches for completing assignments.
Independently gathers information.
Adjusts to multiple demands and shifting priorities; accepts responsibility for results of actions.

Language requirement: Excellent Written and Verbal Local and English language skills required.

Preferred certifications: APTD, CPLP, S/PHR, MSCE, DCSE, ITIL, other software/hardware or professional certifications.

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For more information email jonathan.jokubaitis@nttdata.com

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.