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Service Management Specialist

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Date: May 6, 2019

Location: Ottawa, ON, CA

Company: NTT DATA Services

Req ID: 41931 


At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.


NTT DATA Services currently seeks a Service Management Specialist to join our team in Ottawa, Ontario (CA-ON), Canada (CA).



Job Function:

Work directly with our clients and our team of subject matter experts to analyze and develop solutions for new requirements and for defects within Service Management toolset.

Act as a trusted advisor to our clients, provide subject matter expertise and define best practices.

Creating solutions based on business requirements, providing support, enhancement and configuration expertise as needed.

Provide Generalist expertise in a Service Management setting across multiple platforms, technologies and tools.


Basic Qualifications:

5 years+ experience with a Service Management Toolset, such as Axios, BMC Remedy, Heat, Magic, ServiceDesk, etc.

Experience with SQL Statements and Scripts.

Experience creating scripts in LUA, VB, MS BatchFile, Perl etc.

Experience with Network troubleshooting, load balancing, Active Directory, OS (port troubleshooting).

Excellent communication skills including experience with facilitation and presentations and/or training.



A relevant degree (Science, Technology, Business Administration)



Project travel may be required depending on the specific role and client requirements


Person should have the ability to get government of Canada secret clearance (requires 10 years of residency in Canada)



This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                


About NTT DATA Services


NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.


NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit to learn more.


NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.




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