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Systems Analyst

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Date: Jun 2, 2022

Location: Ottawa, ON, CA

Company: NTT DATA Services

NTT DATA is looking for ITSM professionals with 5+ years experience to join our team in Ottawa to work directly with our clients to analyze, and our team of subject matter experts to analyze and develop solutions for new requirements and for defects within Nationally deployed ITSM toolset.  You will need to be seen by our client as a trusted advisor, providing subject matter expertise and define best practices audience


Core Skills

5+ years working as an IT Consultant or in a Service Support or Service Delivery capacity

5+ years working with ITSM/Service Desk/Bug Tracking toolsets eg. (Axios Assyst, BMC Remedy, Heat, Magic, Service Desk etc.)

3+ years experience creating/developing scripts (i.e SQL, LUA, Perl, Javascript)

1+ experience working with Virtual Machines and virtual environments

Database administration skills (Backup/Restore/accounts)

Experience installation, configuration and troubleshooting Windows Operating Systems

Experience installing software in a Windows operating environment

Experience with Network configuration and troubleshooting network components

Experience documenting solutions


Additional skills

Experience Training or Presenting to groups of 5 or more  

Experience with Administration or Configuration of ITSM/Service Desk/Bug Tracking toolsets  

Experience working with CSS is considered an asset

ITIL certification  

Experience installing and configuring Linux Operating Systems is considered an asset.


Candidates will need:

•            Government of Canada Secret Clearance or will be able to be secret cleared





Job Segment: DBA, Systems Analyst, Linux, SQL, Database, Technology