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ITSM Conversion Specialist

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Date: Sep 24, 2021

Location: Ottawa, ON, CA

Company: NTT DATA Services

NTT DATA Ottawa is seeking an ITSM Data Conversion Specialist to work on client projects.  Mandatory requirements are:

  • Minimum of five (5) years’ experience in extracting, transforming, and loading IT service management related data; and managing IT service management related data integration.
  • Three years of experience in the IT service data management using ITSM configuration management database (CMDB) version 10 or higher while working for a large scale organization with at least 25,000 database users.
  • Experience in developing and implementing data migration plans for the migration of existing data sources (including but not limited to MS Excel spreadsheets and configuration management databases (CMDB)) to a centralized CMDB.
  • Experience in providing data migration progress reports.
  • ITIL* v3 or later certification.


Duties and Responsibilities:

  • Develop and update ITSM documentation related to software suite and infrastructure in the designated and classified (SECRET) domains, including but not limited to system interface requirements documents, system design specifications documents, build documents, process documents, etc.;


  • Plan, configure, build, test, document and release the Axios assyst software suite, in the designated and classified (SECRET) domains, for all major and minor releases over the period of the Contract;


  • Perform gap analysis and any required development related ITSM integration and data migration. Provide ITSM knowledge transfer to engineering, lifecycle management (third line) and in-service support (first and second line support) users when warranted, and when major and minor releases are implemented. This will normally be done through briefings, presentations and on-the-job training, as requested by the TA.


The ITSM Data Conversion Specialist must have experience in providing the following deliverables:


  • Up-to-date ITSM documentation related to the designated and classified (SECRET) domains' software suite and infrastructure;


  • Gap analysis and development Site/business unit data migration/integration reports for both domains (designated and classified (SECRET)); and


  • Provide knowledge transfer packages for engineering, lifecycle management and in-service support users for major and minor releases


  • Monthly status reports that summarize as a minimum:
    • The work completed during the previous period;
    • The work plan for the following period;
    • A description of any problems encountered which are likely to require the attention of the TA and proposed solutions; and
    • Any recommendations related to the conduct of the work


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