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*Part Time Weekend Nights* Hospital - Data Center Operations Associate (IT Help Desk)

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Date: Feb 20, 2019

Location: Palm Springs, CA, US

Company: NTT DATA Services

Req ID: 42596 


At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.


NTT DATA Services is committed to improving patient outcomes by creating efficiencies across the healthcare ecosystem. A recognized leader in the healthcare space, the company delivers targeted segment solutions including patient engagement, predictive analytics, healthcare cloud hosting, integration and interoperability, clinical and claims application implementation, revenue cycle management and policy administration, in addition to core managed infrastructure, application and business process services. Clients include more than 1,800 hospitals, 2,200 long-term care facilities, 225 acute care facilities, 43,000 clinicians, 1,000 physician practices and 50 insurance providers in support of 65 million policy holders.


NTT DATA Services currently seeks a Data Center Operations Associate to join our team in Palm Springs, CA.  We are only considering local candidates at this time. 


This position is a part time (24 hours per week) role that will cover weekend night shifts.  The hours for this role are:


Friday 11:00pm to Saturday 11:30am

Saturday 11:00pm to Sunday 11:30am


Role Responsibilities

  • Process incoming calls to the Help Desk via both telephone and e-mail
  • Resolve computer and software related issues which do not require assistance from an I.S. specialist
  • Ensure customer satisfaction while providing high quality service and support for all customer requests
  • Provide first level support to the hospital departments supporting various hospital and Microsoft Office applications
  • Provide training for end users on hospital based systems (Cerner Power Chart, PACS, HPF and Physician Portal)

Basic Qualifications 

  • 1+ year of experience in a helpdesk environment
  • Working knowledge of computers and computer software with experience monitoring system backups and the changing of backup tapes
  • Strong documentation skills
  • Exceptional interpersonal skills, with a focus on listening and questioning skills
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Experience working in a team-oriented, collaborative environment with minimal supervision


Nice to Have

  • Prior support experience of hospital software applications



This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                


About NTT DATA Services


NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.


NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit to learn more.


NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.




Nearest Major Market: Palm Springs
Nearest Secondary Market: Los Angeles

Job Segment: Database, Consulting, Help Desk, Information Technology, Cloud, Technology