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Workforce Business Process Analyst

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Date: May 13, 2019

Location: Parsippany, NJ, US

Company: NTT DATA Services

Req ID: 42361 


At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.


NTT DATA Services currently seeks a Workforce Business Process Analyst to join our team in Parsippany, New Jersey (US-NJ), United States (US).



Workforce Business Process Analyst

The workforce business process analyst is responsible for analyzing operational insights captured through multiple sources, including process owners and SMEs as well as objective data provided by Salesforce Lightning:  quality, volumes, productivity, etc…for the purpose of organizing, strategizing and presenting recommendations to leadership to improve processes and workforce management.   At a minimum, the workforce business process analyst will perform the following functions:

Identifies productivity opportunities and communicates recommended solutions to corporate leadership
Executing global initiatives resulting in increased productivity of the workforce such as optimization of spans of control, management levels, labor pyramids, on/offshore ratios, utilization, sub/employee ratios, employee rotations and backfills
Establish utilization standards and ensure the appropriate use of non-billable resources to reduce/minimize the cost of persistently underutilized resources  
Directs workforce competency development programs to increase the availability of critical skillsets and specific resource categories

Job Responsibilities and Skills

10+ years of total experience and 5 years experience with business operations activities in a large, complex and rapidly growing global business environment
Proven ability to execute large scale initiatives in a global onsite/offshore model to improve workforce efficiency, and cost structure while maintaining service quality and employee morale
Experience leading a team of leaders regardless of direct reporting relationship
Relevant experience in multiple areas such as business operations, business consulting, project/program management

Working knowledge of IT workforce(s) in a business operations, workforce management or human capital role
Hospitality experience is a plus
Bachelor degree in Business, HR, Operations or Quality Assurance
Superior organizational and communication skills
Exposure to Lean or Six Sigma methods



Experience required:

5+ years of Business Process Analysis experience


This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                


About NTT DATA Services


NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.


NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit to learn more.


NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.




Nearest Major Market: New York City
Nearest Secondary Market: Newark

Job Segment: Business Process, Consulting, Program Manager, Lean Six Sigma, Quality Assurance, Management, Technology