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IT Services Client Delivery Executive Director - Philadelphia

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Date: Jan 12, 2019

Location: Philadelphia, PA, US

Company: NTT DATA Services

Req ID: 33162 

 

At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.

 

NTT DATA Services currently seeks an IT Services Client Delivery Executive Director to join our team in Philadelphia, Pennsylvania (US-PA), United States (US).

 

 

The Client Delivery Executive Director will lead the development and implementation of delivery strategies of various IT solutions to our healthcare client, and will ensure quality, timing and financial delivery objectives are met by our services delivery teams.  You will build and sustain effective communications with all business stakeholders and cross-functional teams, working to maximize the client experience while developing and maintaining strong relationships with our client’s leadership team.

 

**This role requires working onsite daily at our customer’s facility in Philadelphia, PA, and up to 10% domestic travel. 

 

Responsibilities: 
- Develop and implement solid, scalable and flexible solutions to Customer Disaster Recovery and Business Continuity planning and testing requirements

- Establish operational objectives for teams of professional cross assigned areas       
- Oversee a small team that delivers contracted IT services to our client
- Identify opportunities for account growth and innovation
- Be proactive in identifying potential issues and driving resolution to avoid client impact 
- Facilitate continuous improvement
- Responsible for delivery and client satisfaction
- Serve as highest point for escalation issues
- Serve as delivery authority within NTT DATA Services and with our client CTO/CIO
- Act as the SME in delivery management best practices
- Manage multiple programs and the coordination and direction of large third-party partner relationships
- Develop innovative solutions, systems, and products to support NTT DATA Services and our client
- Implement delivery transformation programs to re-engineer delivery cost model
- Mentor and train less experienced delivery management team members
- Motivate, direct, and lead people at all levels within the organization

 

Basic Required Qualifications: 
- Undergraduate degree and 8-10 years relevant IT Services delivery experience, or equivalent combination of education and work experience
- Experience managing large third party relationships across geographies and/or industries in the successful achievement of client satisfaction levels  
- 6+ years experience managing and leading teams

 

Preferences: 
- Graduate degree
- Experience managing delivery of IT services for Healthcare accounts

 

 

 

This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                

                     

About NTT DATA Services

 

NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.

 

NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit nttdataservices.com to learn more.

 

NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.

 

 

 


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