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Date: Jan 3, 2018

Location: Phoenix, AZ, US

Company: NTT DATA Services

At NTT DATA we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company’s growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.

Req ID: 13490  

 

 

Responsibilities:

  • Ability to articulate and be precise in written and verbal communications.
  • Travel to various customer locations within driving distance to perform work depending on incidents and changes. Customer sites are 24 x 7.
  • Able to coordinate network project tasks and maintenance windows with user community, peer network staff, and Change Management team.
  • Ability to work with vendors and be professionally assertive when required.
  • Able to relate information to technical and non-technical users, peers and senior leaders.
  • Able to process ITAM and MACD items, and coordinate maintenance windows with user community and Change Management team.
  • Able to work in Remedy on a list of delegated requests and incidents that must be completed within a fixed SLA.
  • Ability to assign Remedy tickets to peer staff based on resource availability and competency.
  • Review performance metrics for circuits and equipment and proactively open and resolve issues when need arises.
  • Provide documentation as required including Asset Management, Smart-Net, RMA processing, IP management, Visio network topology, and others as required.

 

Required Skills:

-5yrs of LAN WAN Network Design Experience.

-Remedy Ticketing or similar experience.

 

This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                

                     

About NTT DATA Services

 

NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.

 

NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 100,000+ professionals in more than 50 countries, and NTT Group, a partner to 85 percent of the Fortune 100. Visit nttdataservices.com to learn more.

 

NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.

 

 

 


Nearest Major Market: Phoenix

Job Segment: Network, Consulting, Change Management, Technology, Management