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ServiceNow Platform Architect

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Date: Aug 14, 2019

Location: Pittsburgh, PA, US

Company: NTT DATA Services

Req ID: 56897 


At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.


NTT DATA Services currently seeks a ServiceNow Platform Architect to join our team in Pittsburgh, Pennsylvania (US-PA), United States (US).



The desired individual will stay current on ServiceNow products and applicable integrated technologies. Provide mentoring and training to peers and colleagues in the organization


Job Duties:

• Provides overall technical guidance for ServiceNow platform ensuring overall design complies with best practice, is upgradable and leverages out of box capabilities
• Provides thought leadership regarding optimal utilization of the ServiceNow platform and best practices for development
• Creates and maintains a detailed view of existing architecture
• Designs and implements processes in ServiceNow, including but not limited to Incident Management, Problem Management, Request Management, Change Management, Configuration Management, Service Portal, and ITOM
• Aligns ServiceNow platform capabilities to business strategy and ServiceNow roadmap
• Provides architectural controls and analysis of impacts for new requirements
• Identifies opportunities to combine similar solution needs or consolidate existing platforms into the ServiceNow ecosystem
• Provides leadership and participates in vetting new requirements on the ServiceNow platform
• Under general direction, identifies group level challenges, recommends and executes solutions. Solves considerably difficult business problems through both effective use of financial and technology management while leveraging human resource management.
• Designs and implements core setup, workflow administration, reporting, data imports, LDAP integration, custom scripting and third party software integrations
• Performs advanced configurations including Business Rules, UI Pages, UI Macros, UI Scripts, Script Includes, Client Scripts, workflows, custom tables, reports, etc.
• Ensures contractual service support requirements are implemented into ITSM tools and associated processes
• Creates business and technical design specifications for implementation of the ServiceNow Platform
• Reviews proposed design with all customer and internal stakeholders, and leads all technical design meetings
• Coordinate with offshore technical lead to ensure designs meet development guidelines and best practices
• Ensures effective communication and coordination of problem-solving efforts between ITSM strategy, design, development, support and account teams including Service Management and customers and ensure adherence to existing ITSM standard practices and direct the ITSM tools and processes towards continuous improvement
• Works with Project Management team to ensure technical planning details are complete, accurate, and timely


Basic Requirements:
• ServiceNow Administrator Certification

• Minimum of 3 years working in ServiceNow Environment
• Minimum of 3 years in a technical leadership role

• Minimum of 3 years of experience working in a similarly complex technical organization
• Scripting (JavaScript, AngularJS, HTML, CSS, Jelly) and Rest API experience
• Bachelor’s Degree in Computer Science, Business Management, Project Management or Management Information Systems or equivalent work experience acceptable


Preferred Sklls:

• ITIL Foundations V3 certification
• Certified ServiceNow Developer Certification
• Certified ServiceNow Implementation Specialist Certification
• Experience with middleware and discovery technologies
• Ability to translate details into specific tasks needed to accomplish a task or solve a problem
• Ability to problem solve and work well in complex, ambiguous situations
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts
• Proven ability to navigate the technology environment and work effectively with multiple groups


This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                


About NTT DATA Services


NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.


NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit to learn more.


NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.




Nearest Major Market: Pittsburgh

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