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BPO Digital Transformation Specialist

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Date: Jan 15, 2023

Location: Plano, TX, US

Company: NTT DATA Services

Req ID: 216265 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a BPO Digital Transformation Specialist to join our team in Plano, Texas (US-TX), United States (US).

As a Digital Transformation Specialist, you will work as part of a team that focuses on helping our clients design and implement strategies to reinvent customer experience. You will advise, shape and deliver technology led transformation programs aiming to enhance end customers' digital experience.
The Digital Transformation Specialist is a pivotal role within the digital function responsible for client’s development, scale and delivery of digital transformation initiatives. The Digital Transformation Specialist is responsible for Digital solutions within BPO business. 
You’ll be working with range of clients and wider business practices engineering, design and strategy to help better serve our clients as they embark on the journey to transform their enterprises.  You will be integral part of NTT BPO business with the credibility, expertise and insight clients depend on.  


Basic Qualifications:

  • 2 years experience Telephony Platform Architecture.
  • 2 years experienceCX Designing
  • 2 years experience with CRM Solutions
  • 2 years experience with Intelligent Automation



·    Actively originate and shape digital opportunities with our BPO business across different industries.
·    Help develop the go to market strategy for key accounts working alongside client teams
·    Be able to articulately and passionately present digital concepts to senior stakeholders internal and client.
·    Spot opportunities where we can act as good consultants to help them find solutions or come up with strategies
·    Support the delivery of digital proposal.
·    Develop the business case for Digital opportunities.
What you'll do
You'll be able to demonstrate detailed experience of creating digital roadmaps and strategies for multiple clients at local and global scale. 
•    An ability to work with clients in a consultative way; helping them translate their business objectives into digital strategies. 
•    The strong relationships you've developed with the key stakeholders will mean you're ahead of the digital trends. 
•    Managing digital projects / programs 
•    Extensive experience in working with multi-skilled teams (UX Designers, Software Engineers and QA Engineers) on projects that touch a range of technical platforms. 
•    Strong understanding of business transformation, digital, software build and change delivery 
•    Strong ability to work with both business and technology stakeholders 
•    An entrepreneurial drive, with the ability to deconstruct and solve problems, to investigate drivers and figure out why things happen 
•    Proven ability to build strong relationship across stakeholder groups with the ability to effectively influence and communicate across various business lines and units and at senior levels within the organization. 
•    Deep understanding of the Digital industry, and the issues and opportunities its players face, in area such as technology, data and business change. 
•    You will have previously worked with or for major Digital Transformation Consultancy businesses or in the large enterprise leading digital initiatives




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About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

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