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Epic Clinical Helpdesk Support Analyst

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Date: Mar 8, 2019

Location: Plano, TX, US

Company: NTT DATA Services

Req ID: 37437 


At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.


NTT DATA Services currently seeks a Epic Clinical Helpdesk Support Analyst to join our team in Plano, Texas (US-TX), United States (US).



This position will be a part of our Clinical Service Desk. This is a call center environment in which we support our customers 24/7. Shift work is required including nights and weekends.

Local candidates preferred.

In this role you will have the opportunity to:

  • Respond to incidents regarding the Clinical and technical applications. Incidents may include, but are not limited to, workflow issues, application errors, user access, and technical functionality
  • Receive, analyze, and process the Electronic Medical Record (EMR) requests submitted via e-mail, Web, and voice mails; examples include master files and category list modifications, smart lists, text, note support, etc.
  • Track and document the appropriate comments, and close or escalate the incident tickets and related issues in a timely manner
  • Drive resolution of incidents on a 24/7 helpdesk

Required skills and experience:

  • 1+ years technical support delivery experience in Epic Applications
  • Previous experience in a call center environment
  • Shift flexibility - nights and weekend work will be required
  • High school diploma or equivalent required


The ideal candidate will have:

  • 3+ years of relevant experience or equivalent combination of education and work experience
  • Experience in EMR system integration with other clinical systems
  • Certifications in one or more EMR applications
  • Associates degree, technical college or some college course work preferred
  • Demonstrates a service philosophy in all interactions with clinicians and colleagues
  • Strong communication and interpersonal skills



This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                


About NTT DATA Services


NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.


NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit to learn more.


NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.




Nearest Major Market: Plano
Nearest Secondary Market: Dallas

Job Segment: Help Desk, Information Technology, Consulting, Technical Support, Technology