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Technical Trainer and Application Support

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Date: Sep 30, 2021

Location: Plano, TX, US

Company: NTT DATA Services

Req ID: 145889 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Technical Trainer and Application Support to join our team in Plano, Texas (US-TX), United States (US).

Position’s Overview
At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

 

NTT DATA Services currently seeks a Data Access Showcase Technical Trainer and Support to join our team in Plano Texas (US-TX), United States (US).

 

 

Position’s General Duties and Tasks:

  • The Technical Trainer will work with client to understand and document the training requirements, produce training documentation and conduct technical training for the users for the Data Access Showcase Queries that is built on AS400 platform.
  • Prepare training plan and support the application
  • Validate the understanding of the resources and fix understanding gaps, if any
  • Perform training effectiveness survey, identify improvement opportunities and act on them
  • Ensure that the documentation is updated based on changes to the core application
  • Strong communication skills and exceptional interpersonal skills

 

 

Qualifications:

  • Minimum 5 years of experience in performing Technical Training in front of a large audiences
  • Minimum 5 years of experience using MS Office products
  • Minimum 5 years experience in SQL, especially Showcase Queries is a plus
  • Minimum 5 years of experience in application support using Service Now / OPAS

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. To learn more, please visit https://us.nttdata.com/en/about-us/content/diversity-and-inclusion. Furthermore, NTT DATA Services will make accommodations for eligible applicants on a case-by-case basis. Please email EEOOfficer@nttdata.com for assistance.


Nearest Major Market: Plano
Nearest Secondary Market: Dallas

Job Segment: Technical Support, Consulting, Mid-Range, Developer, SQL, Technology