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Salesforce Business Analyst

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Date: Sep 22, 2021

Location: Plano, TX, US

Company: NTT DATA Services

Req ID: 142403 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Salesforce Business Analyst to join our team in Plano, Texas (US-TX), United States (US).

How You’ll Help Us: 

As a Business Analyst, you will have the opportunity to get in on the ground floor of a new division created within one of the largest technology providers in the world. We are building the next generation of digital services companies and believe clients are ready for a more nimble, agile partner to deliver outcomes across the SFDC platform- including Sales, Service, Marketing, Vlocity, Mulesoft, Tableau, etc.  


You’ll help us by viewing this opportunity as more than a job, but an opportunity to mold the business and a place to grow your career with a core group of highly talented individuals across the US, Costa Rica, Canada, and India. We put an emphasis on training, improving consulting skills, and helping you achieve certifications. You’d be joining a company that has 3,000+ SF certifications, so you know you are part of a highly skilled team that values investing in team education and skill-building.  


Why the Role Is Important: 

Our Business Analysts are fundamental to ensuring the digital technology and related services that NTT DATA builds for our clients are valuable, intuitive, and impactful. The work of SFDC Business Analysts provides our clients and team with support, leadership, and direction to make sure projects are executed well and to deliver the engagement as promised. 



Once You Are Here, You Will: 

  • Understand and document customer business requirements through leading requirement workshops 

  • Develop requirement specifications according to standard templates as well as responsible for SFDC Solution Design, Use Cases, User Material, and technical requirements 

  • Review and test the functionality of the customizations provided by the development team, and demo the solution to the customer for acceptance  

  • Act as the liaison between the business team, technology team, support, and offshore team  


Basic Qualifications: 

  • 7+ Years of BA experience, including understanding and documenting client requirements  

  • Current Salesforce Sales Cloud / Service Cloud Certification 

  • 3+ Years of experience including: 

    • Configuration 
    • Workflow/ Process Builder and Flow 
    • Approval Processes 
    • Org Wide Sharing Rules 
    • Role hierarchy and User Profiles 
    • Data migration using Dataloader or 
    • Reports and Dashboards Creation 


Preference Qualifications: 

  • PMI-PBA/CBAP Certifications preferred 

  • Experience working in multiple domains is preferred   

  • Strong understanding of CRM functional knowledge preferred 


Ideal Mindset: 

  • Communication. You are the bridge that ensures the customer requirements are communicated accurately with the internal team.  

  • Attention to detail. Provide strong attention to detail in documenting the requirements and understanding the needs of the Client.  




Remote with minimum client travel expected (under normal operating conditions post-COVID)  



About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. To learn more, please visit Furthermore, NTT DATA Services will make accommodations for eligible applicants on a case-by-case basis. Please email for assistance.

Nearest Major Market: Plano
Nearest Secondary Market: Dallas

Job Segment: Consulting, Business Analyst, CRM, Technology