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Healthcare Application Support - Helpdesk

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Date: Feb 14, 2019

Location: Plano, TX, US

Company: NTT DATA Services

Req ID: 39830 


At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.


NTT DATA Services currently seeks a Healthcare Application Support - Helpdesk to join our team in Plano, Texas (US-TX), United States (US).




  • Providing First line support
  • Troubleshooting of IT related problems from in-house software to hardware.
  • Clearly and concisely define and document the report issue.
  • Analyzing and prioritizing problems report by clients.
  • Escalate issues, as appropriate, to the respective group for higher level technical support.
  • Document completed research to the clients, and to the team members.
  • Monitors Request Task tickets for proper and timely resolution.
  • Maintain dependable attendance as a requirement of the job.
  • The shift hours for this position will be 10:00am CT – 7:00pm CT M-F. 

Basic Qualifications:

  • 6+ year experiences in providing software applications support, desktop support or equivalent combination of education and work experience.
  • Excellent verbal and written communication skills;
  • Ability to communicate at multiple levels, including: programmers, Non-technical managers, business analysts, and customers.

Preferred Skills:

  • Ability to be a self-starter and complete work task with little supervision.
  • Ability to learn new applications quickly.
  • Collaboration and team-building skills.


This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                


About NTT DATA Services


NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.


NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit to learn more.


NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.




Nearest Major Market: Plano
Nearest Secondary Market: Dallas

Job Segment: Technical Support, Consulting, Developer, Cloud, Information Technology, Technology