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Healthcare / Hospital - IT Infrastructure Delivery Leader

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Date: Jan 12, 2022

Location: Plano, TX, US

Company: NTT DATA Services

Req ID: 158181 


NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.


We are currently seeking an IT Infrastructure Delivery Leader to join our team in Plano, Texas.


Travel:  This position requires minimal travel to customer locations.  Preferred location is DFW metroplex.


NTT DATA Services is committed to improving patient outcomes by creating efficiencies across the healthcare ecosystem. A recognized leader in the healthcare space, the company delivers targeted segment solutions including patient engagement, predictive analytics, healthcare cloud hosting, integration and interoperability, clinical and claims application implementation, revenue cycle management and policy administration, in addition to core managed infrastructure, application and business process services. Clients include more than 1,800 hospitals, 2,200 long-term care facilities, 225 acute care facilities, 43,000 clinicians, 1,000 physician practices and 50 insurance providers in support of 65 million policy holders.


Job Responsibilities Include:

  • Provide Infrastructure Project Delivery Management across Data Centers and remote customer locations
  • Work closely with customers to understand business needs, assemble solutions, and close deals
  • Serve as the point of contact to customer stakeholders submitting infrastructure project demand, including providing oversight to project estimation, contracting, execution, and transition to operations
  • Oversee the assignment of project engineers from leveraged and partner organizations to ensure that the desired engineering skillsets are present
  • Be responsible for the growth and financial outcomes of the infrastructure project business, especially maintaining billable utilization for project resources
  • Providing weekly delivery updates to internal and external stakeholders as well as monthly financial updates
  • Perform time approval for project resources as needed.  Provide HR management for a group of account dedicated project resources
  • Delivery Point of Contact for Infrastructure Projects
  • Project Resource Management
  • Point of Escalation for project demand processing, execution and transition to operations
  • Scope of Work reviewer and approval
  • Estimate manager
  • Project Time Code Approver for Staff Aug projects
  • Utilization Reviews
  • Manage Resource Units related to project work (IMACs)


Basic Qualifications:

  • Minimum 8 years of IT Delivery Leadership experience in the infrastructure and end-user services space
  • Minimum 3 years of experience in leading Infrastructure Demand Management, inclusive of ideation, design, estimation, contracting, execution, and transition phases
  • Minimum 2 years of experience managing remote project and staff augmentation associates performing a diverse set of technical and non-technical tasks in a healthcare environment
  • Degree: Bachelors in Computer Science or equivalent work experience


Preferred Skills:

  • Project lead experience
  • Field Services experience
  • Infrastructure Engineering
  • Hospital Applications Support


About NTT DATA Services


NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.


NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. To learn more, please visit Furthermore, NTT DATA Services will make accommodations for eligible applicants on a case-by-case basis. Please email for assistance.




Nearest Major Market: Plano
Nearest Secondary Market: Dallas

Job Segment: Consulting, Computer Science, Technology