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Operations Advisor

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Date: Jan 7, 2021

Location: Plano, TX, US

Company: NTT DATA Services

Req ID: 106641 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Operations Advisor to join our team in Plano, Texas (US-TX), United States (US).

Operations Advisor


Facilitates the management of internal operations and activities to support the organization in successfully achieving financial and operational goals and objectives. Improves the operational systems, processes and policies in support of organizations mission. Leads activities for better management reporting, information flow, cost management, forecasting, business process and organizational planning. Performs in a liaison role between leadership across the organization and OpCo stakeholders globally  

•Establishes and manages processes and controls to  satisfy audit requirements ,  operational risk and compliance
• Individuals have a deep understanding of their own area and a broad understanding of related subject areas in a BPO, Financial Services, Audit, Risk, Sourcing or Supply Chain environment
•They handle diverse issues and lead projects that contribute to the company’s success to enable Global Category Teams and deliver savings to our OpCo’s
•Drives tactical change throughout the organization with tools, processes, job aides and new hire curriculum
•Delivers authoritative advice to management based on deep subject matter expertise in the Risk & Operations
•Serves as a key liaison between various internal departments, suppliers and stakeholders globally
•Documents and maintains processes, tools, job aids ,  RACI, new hire curriculum for team members and stakeholders
•May serve as project  manager and/or project team member for new initiatives and strategies
•Continuous focus on improving internal and external processes and controls, on-boarding and operational risk



Basic Qualifications:

  • 8+ years experience in Operations,  Project Management, Process Design or Implementation Experience in Financial Services, BPO, Risk or Audit.
  • Undergraduate degree or equivalent combination of education and work experience.



Preferred Experience

  • Some international business acumen preferred
  • Experience in Sourcing/Procurement/Supply Chain environment preferred
  • Demonstrates exceptional influencing and negotiation skills to drive business results working with multiple OpCo’s, time zones and countries globally
  • Exceptional internal and external client service skills, business writing and verbal communications
  • Ability to plan and create meeting agenda, minutes, action logs, content, strategies and facilitate workgroups
  • Advanced knowledge, understanding and application of project management principles and methodologies including ability create overall strategy, timeline, deliverables and implementation plan
  • Strong analytical / problem solving skills, process design including “as is” and “to be” process mapping
  • Exceptional organizational and time management skills
  • Proficient in Excel and Microsoft products
  • Ability to create and manage dashboards, scorecards



About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.

Nearest Major Market: Plano
Nearest Secondary Market: Dallas

Job Segment: Consulting, Project Manager, Technology