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PEGA Application Support Advisor

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Date: Jan 3, 2019

Location: Plano, TX, US

Company: NTT DATA Services

At NTT DATA we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company’s growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.


Req ID: 32726

For more than 25 years, NTT DATA Services (formerly Dell Services) connects people to the right technology and processes to accelerate innovation. NTT DATA Services believes information is the foundation on which healthcare will move forward. We are committed to helping the world create an information-driven healthcare system.  This client continues to grow and thrive, and we are looking for individual contributors who can assist NTT DATA Services with meeting deliverables and client expectations. You will work with a fast-paced global leader in IT and have the ability to learn from the best and brightest in the industry. 


We are currently hiring an PEGA Application Support Advisor to join our team in Plano, TX.


Role Responsibilities:

-Supports existing software application to cover incident management, request management, problem management and release management

-Follow ITIL processes for incidents, changes and requests

-Response to the incidents & requests within the SLA period

-Troubleshoot production issues and make minor code and database fixes

-Involved with resolution of low complexity software development issues that may arise in a production environment

-Works under general direction, seeks assistance as needed. Independently gathers information

-Perform in-depth problem solving, troubleshooting, and conduct root cause analysis of problems and issues impacting the applications and/or their environment

-Manage and utilize monitoring tools and alerts to prevent production down time

-Collaborate with development team, infrastructure teams, third parties and other technical teams as necessary in the configuration and support of the applications and their environment, as well as to identify and resolve complex problems and issues

-Provide performance improvement and capacity planning recommendations

-Participates in on-call support rotation

-Lead a small team and contribute to own team/closely related teams through quality and accuracy of own output

-Builds productive internal relationships

-Conveys information in a concise and professional manner, and asks effective questions and solicits feedback to understand needs



-3 to 5 Years Experience in Developer-Integration-BPM- PEGA Rules Process Commander (PRPC)

-1 to 3 Years Experience in Developer-Databases-DB Development-MS SQL Server

-1 to 3 Years Experience in Developer-IoT-Application Programming- Java

-1 to 3 Years Experience in Developer-IoT-Application Programming- Java Script / jQuery




This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                


About NTT DATA Services


NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.


NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit to learn more.


NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.




Nearest Major Market: Plano
Nearest Secondary Market: Dallas

Job Segment: Cloud, Technical Support, Consulting, Developer, Java, Technology