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Date: Feb 14, 2018

Location: Plano, TX, US

Company: NTT DATA Services

Req ID: 14046 


At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.


NTT DATA Services currently seeks a Systems Adminstrator to join our User Access Administration team in Plano, Texas (US-TX), United States (US).


The Systems Administrator works in a small team environment in support of our client to ensure access is granted in accordance with the Access Control policy, established standards, and procedures.  This is a highly visible, customer facing position in a fast paced environment with a global leader in IT Security Services.  
***This position requires working onsite daily in Plano, TX, and requires the ability to participate in a monthly on call rotation schedule with other team members.
Role Responsibilities:
- Provision and de-provision user accounts in Active Directory and other client customized applications
- Respond to tickets in Remedy on a first in/first out basis to ensure on-time delivery of access related requests and adherence to Service Level Agreement
- Timely reporting of issues to management and proactive approach for problem solving
- Ensure all Service Management procedures are being followed
- Develop and maintain positive working relationships client end users while delivering superior customer service
- Improve service, efficiency and quality of work by building a deep understanding of processes, procedures, customers and organization
- Identify quality issues and find ways to mitigate gaps in process to avoid quality issues
- Assist and guide more junior team members on processes and procedures
- Work directly under the supervision of a Team Lead or a Sr. Analyst or Manager
- Timely reporting of issues to management and proactive approach for problem solving


Required Qualifications
- High school diploma or equivalent
- User Administration experience in Active Directory
- Experience with an IT ticketing tool
- Understanding of Identity and Access Management controls, principles, methods, and related regulatory obligations


Preferred Qualifications:
- Associate’s or Bachelor’s degree
- Security, GIAC, or similar security-related certification
- Experience working in BMC Remedy



NTT DATA Services uses innovative technology and industry best practices to deliver end-to-end network security in fixed and mobile environments, allowing for an unbroken thread of security from login to logoff for our clients in a variety of industries. We protect, detect and respond to a dynamic threat landscape.  Our IT security team members possess deep industry expertise, process proficiency, and technology skills to provide rapid containment and eradication of threats and security breaches. 
Learn more: 


This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                


About NTT DATA Services


NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.


NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 100,000+ professionals in more than 50 countries, and NTT Group, a partner to 85 percent of the Fortune 100. Visit to learn more.


NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.




Nearest Major Market: Plano
Nearest Secondary Market: Dallas

Job Segment: System Administrator, Consulting, Information Security, Technology