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Salesforce Solution Architect - Field Service Lightning

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Date: Nov 28, 2021

Location: - Remote Canada Position, NS, CA

Company: NTT DATA Services

Req ID: 142869 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.


We are currently seeking a Salesforce Solution Architect - Field Service Lightning to join our team in - Remote Canada Position


Position Overview 

Our Solution Architects are fundamental to ensuring the digital technology and related services that NTT DATA builds for our clients are valuable, intuitive, and impactful. The work of Solution Architects provides our clients and team with support, leadership, and direction to make sure projects are executed well and to deliver the engagement as promised. 


Job Function/Day to Day

  • Develop a comprehensive understanding our client’s needs to create thorough configuration designs, use cases, test conditions, and training documentation to support the successful implementation of initiatives and processes 
  • Identify and recommend based solutions, integration points and related implementation architecture for business usage improvements, scalability, and performance 
  • Document business processes and wireframing system designs using process flow diagram tools, UML, sequence diagrams, etc. as well as making recommendations for future state improved processes and system designs 
  • Ensure the technical design aligns with overall enterprise architecture of the client and can scale with it  


Required Qualifications: 

  • 8 = Years of experience implementing enterprise-level projects in a lightning enabled service cloud environment  
  • Certified Salesforce Field Service Lightning Consultant 
  • Experience in a minimum of two E2E implementation experience in FSL projects  
  • 5+ years’ experience with setting up FSL data model (Work Orders, Service Appointments, Service Resources, Territories, etc.)  
  • 5+ years’ experience configuring Service Rules and Objectives in support of Field Service business processes  
  • 5+ years’ experience installing FSL managed package and guided setup configuration 


Ideal Mindset: 

  • Visionary. You are responsible for providing the technical vision for the solution.  




About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.


NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. To learn more, please visit Furthermore, NTT DATA Services will make accommodations for eligible applicants on a case-by-case basis. Please email for assistance.

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