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Call Center Senior Manager

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Date: Aug 14, 2019

Location: Providence, RI, US

Company: NTT DATA Services

Req ID: 57140 


At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.


NTT DATA Services currently seeks a Call Center Senior Manager to join our team in Providence, Rhode Island (US-RI), United States (US).



In this role you will be responsible for:

  • Manages a staff of professional-level team members or manages a team through lower-level supervisors.
  • Works within general policies and management guidance, independently determining approach to managing daily operations.
  • Provides guidance and technical advice, becoming actively involved as necessary.
  • Provides leadership of assigned departments through subordinate leaders.
  • Analyzes budget variances and participates in the development of action plans.
  • Ensures the highest level of support, technical detail and communications is provided in an efficient and courteous manner to clients.



  • Takes lead position in initiating client relationships, determining project scope, developing the final proposal, and making executive presentations.
  • Typically requires 10- 12 years relevant experience.
  • Includes 3-5 years managerial/ leadership experience.
  • Undergraduate degree or equivalent combination of education and work experience.
  • Graduate degree preferred.
  • Advanced influencing and communication skills.
  • Advanced client service skills and leadership capabilities.
  • Advanced knowledge, understanding and application of project management principles and methodologies.
  • Models excellent analytical / problem solving skills.


  • Excellent organizational and time management skills.
  • Excellent budgeting, business financial and P&L skills.
  • Ability to develop comprehensive and complex operational and strategic plans


Minimum Requirements:

  • 5+ Years of Call Center Management experience for Inbound Customer Service calls






This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                


About NTT DATA Services


NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.


NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit to learn more.


NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.




Nearest Major Market: Providence
Nearest Secondary Market: Rhode Island

Job Segment: Consulting, Call Center, Manager, Project Manager, Technology, Sales, Management