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Date: Feb 17, 2018

Location: Providence, RI, US

Company: NTT DATA Services

Req ID: 13153 


At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.


NTT DATA Services currently seeks a Delivery Director to join our team in Providence, Rhode Island (US-RI), United States (US).



Job Family Summary

Oversees a team that delivers contracted IT services to clients. Leads the development and implementation of delivery strategies of various BPO solutions to clients. Accountable for ensuring customer satisfaction, quality, timing, and financial delivery objectives are met by team. Identifies opportunities for account growth and innovation. Proactively identifies potential issues and drives resolution to avoid client impact and facilitate continuous improvement. Builds and sustains effective communications with all stakeholders and cross-functional teams to maximize the client experience. Develops and maintains strong relationships with client’s leadership team.


Global Grade Description

  • Provides direction and guidance for administration and results for multiple departments within a function of the work area.
  • Translates business plans into objectives and exercises latitude in managing operations. Accomplishes results through the efforts of subordinate managers / professional team members.
  • Responsible for managing more significant groups of team members, which may also include lower-level leaders.
  • Responsible for large accounts with a high level of complexity. 
  • Accounts are of higher dollar values and strategic importance.
  • Leads the defining and adherence to delivery management processes and policies.
  • Exhibits advanced knowledge in delivery management best practices.
  • Manages multiple programs and the coordination and direction of large third-party partner relationships.
  • Responsible for delivering in a highly-matrixed global delivery model.
  • Accountable for account growth. 
  • Mentors and trains less experienced delivery management



This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                


About NTT DATA Services


NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.


NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 100,000+ professionals in more than 50 countries, and NTT Group, a partner to 85 percent of the Fortune 100. Visit to learn more.


NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.




Nearest Major Market: Providence
Nearest Secondary Market: Rhode Island

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