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Date: Sep 29, 2018

Location: Providence, RI, US

Company: NTT DATA Services

Req ID: 12701 


At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.


NTT DATA Services currently seeks a Software Development Senior Analyst to join our team in Providence, Rhode Island (US-RI), United States (US).



- Primarily responsible for the stability of the production system/development.

- Participates in the Incident and Problem Management processes as a resolver accountable for root cause analysis, resolution and reporting.

- Responsible for knowledge management, ensure that resolution steps, preventive actions etc. are well documented and kept for future reference

- Responsible for adhering to the established process of Incident, Problem, Change and Release management

- Responsible to proactively identify the risks in the application and manage the mitigation actions.

- Responsible for managing, tracking and timely closure of risks and other compliance related issues.

- Participate in internal / external risks and responsible for timely closure of audit action items.

- Participate in cross-training and knowledge transfer activities within support teams

- Resolve technical issues

- Manage and resolve severity incidents

- Analyze the issues reported by users and provide solutions.

- Follow up each issue to closure

- Take preventive measure to prevent severity incidents

- Manage inventory records

- Perform production support activities by providing issue analysis and resolution within the specified SLA, depending on the severity of the issue.

- Resolve issues and maintain updates in Remedy

- Perform root cause analysis of incidents and maintain repository for future use

- Coordinate with IT Service Centre for resolution of issues

- Ensure that back up and disaster recovery plans are executed


This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                


About NTT DATA Services


NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.


NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 100,000+ professionals in more than 50 countries, and NTT Group, a partner to 85 percent of the Fortune 100. Visit to learn more.


NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.




Nearest Major Market: Providence
Nearest Secondary Market: Rhode Island

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