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Helpdesk Associate

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Date: Jun 23, 2022

Location: Puebla, PUE, MX

Company: NTT DATA Services

Req ID: 193803

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a HelpDesk Associate to join our team in Guadalajara, Jalisco, Mexico.

NTT DATA, Inc. currently seeks a Help Desk Associate - Full Time - to join our team in Guadalajara.
Location: Guadalajara, Jalisco. Mexico.
Requirements:
• Availability to work 45 hours per week
• Interest in working on Afternoon/Night shifts
• Advanced English
• Looking to work in IT Environment
• 6 months of experience in Customer Service
We Offer:
• Competitive salary
• Grocery Tickets - 12% of base salary
• 30 days of Christmas bonus
• 10 days of vacations
• 50% Vacation bonus
• 5 personal days per year
• Medical insurance (You and your family)
• Life insurance
• Dental Insurance
• Discounts with selected Optics
• Opportunity to grow in the company
Activities
• General L1 support for hardware and MS Office packages
• Advance technical support for in-house applications and developments
• Answer technical support calls providing and escalating to other support groups
• Provide support based on email generated requests or reports
• Document troubleshooting steps and detailed description of the customer incidents and requests
• Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.


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