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BPO Manager - Healthcare Account

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Date: Mar 27, 2019

Location: Quezon City, 00, PH

Company: NTT DATA Services

Req ID: 40239 

 

At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.

 

NTT DATA Services currently seeks a BPO Manager - Healthcare Account to join our team in Quezon City, National Capital Region (PH-00), Philippines (PH).

 

 

In this Role you will be Responsible For 

  • Overseeing department to ensure goals are met and service levels adhere to established quality standards.
  • Demonstrating highly developed leadership, interpersonal and customer relationship skills.
  • Resolving difficult and unique customer questions and complaints, through resolution and closure.
  • Providing direction regarding departmental policy and procedures.
  • Providing expertise and guidance on technical or procedural issues.
  • Serving as liaison between staff, customers, leadership and various departments.

 Requirements for this role include:

  • High school diploma or equivalent.
  • Associates degree preferred.
  • University degree 
  • 5+ years of experience leading a team of 50+ employees where you responsible for hiring, coaching, and managing performance 
  • 10+ years of Call Center experience that required you to review the workflows.
  • 10+ years of experience in the US Healthcare market
  • 10+ years of experience that required a knowledge of healthcare insurance policy concepts 
  • Holding valid US visa 

 

**Required schedule availability for this position is Monday-Friday Evening Shift.The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend’s basis business requirement.

 

 

 

 

 

 

This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                

                     

About NTT DATA Services

 

NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.

 

NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit nttdataservices.com to learn more.

 

NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.

 

 

 


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