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Field Tech Associate

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Date: Oct 14, 2021

Location: Quezon City, 00, PH

Company: NTT DATA Services

Desktop Support Technician Job Description:

-To set up and manage user accounts and permissions to consent access to a network.
-Upholding and testing security, blocking unapproved access.
-Chalk out maintenance plan for the prevention of unexpected failures.
-Setting up the Organization’s computer system to meet specific business goals.
-Monitoring day to day computer performance.
-Update and maintain the computer inventory and equipment.
-Maintain and resolve issues on LAN/WAN, VoIP telephone, biometric, AV systems connections.
-Ensure desktop computers interconnection seamlessly with diverse system keeping in mind for compatibility factors.
-Coordinate with vendors to resolve technical problems with desktop computing equipment and software.
-Endorse and apply upgrades to systems to ensure durability.
-Manage desktops' ticket issue/request and adhere to company SLAs and requirements.
-Adhere to the shift schedule and has flexibility to work in different clients and locations.
-Assess functional needs to regulate system purchase specifications.
-Resolve hardware and network connectivity issues.
-Validate & approve VPN access for all remote users.
-Assist in technical upgrading and maintaining of entire desktop systems.
-Support in testing and deployment of new applications and systems.
-Train and guide user hardware and software usage.
-Ensure compliance on all compulsary trainings prescribed by the company or its client.
-Timely submission of all mandatory timesheet requirements.

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