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Training Senior Associate

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Date: Oct 4, 2022

Location: Quezon, QUE, PH

Company: NTT DATA Services

Req ID: 204182 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Training Senior Associate to join our team in Quezon, Quezon (PH-QUE), Philippines (PH).

Roles and Responsibilities:

  • Deliver monthly Language, Voice and Accent classroom/virtual training, support business through daily call monitoring and floor activity by working closely with the team and business requestors
  • Report and track training effectiveness
  • Interview new hires for Voice process
  • Regular and continuous touch base with floor and trainees to map improvement through coaching, feedback and communication-based projects

 

Requirements:

  • Min 2-4 years of experience as a Communication Trainer (experience with Collections preferred)
  • Experience in Voice and Accent Training Delivery
  • Excellent communication skills, facilitation/training skills
  • Proficient in MS Excel and PPT
  • Content development
  • Instructional Design skills will be an added advantage


Work Timings:
Should be willing to work in shifts

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.


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