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BPO Customer Care Associate

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Date: Nov 11, 2021

Location: Quincy, MA, US

Company: NTT DATA Services

The Provider Processing Center (PPC) creates and maintains provider demographic and financial records for the Harvard Pilgrim Health Care provider network.  Under the direction of the PPC Team Leader and Manager, the Customer Care Associate (CCA) is responsible for the timely and accurate entry of provider/practitioner requests for processing. The Customer Care Associate (CCA) is responsible for entering provider/practitioner requests for processing into appropriate work queues to support Provider information management.  The Customer Care Associate is responsible for compliance with all laws and regulation related to the conduct of our business, including following all HIPAA guideline and procedures and adherence to all HPHC business rules, data entry standards and policies & procedures.

Nearest Major Market: Boston

Job Segment: Data Entry, Administrative