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BPO Team Lead

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Date: Feb 16, 2021

Location: Quincy, MA, US

Company: NTT DATA Services

Req ID: 104247 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a BPO Team Lead to join our team in Quincy, Massachusetts (US-MA), United States (US).

Job Responsibilities:


  • Supervise a team typically responsible for high number of audits, and tight deadlines
  • Responsible for career development / planning, performance and pay discussions of team members.
  • Recommends and takes action on hiring, firing, promotions, and disciplinary actions.
  • Leads a team ensuring the highest quality of service is provided to clients.
  • Monitors performance of the team and reports results and issues to higher-level leadership.
  • Assists team with research, escalated client or account issues
  • May interact with clients and internal departments to resolve issues.
  • May perform audits, assessments or participate in projects
  • Demonstrates professional courtesy and represents the company in a positive manner in all areas of internal and external communications.
  • Responsible for appropriate record keeping, required reports, and ensuring related administrative functions are correct and maintained. Compiles and analyzes data to identify trends for root cause analysis.
  • Ability to identify and set priorities, plan and effectively allocate appropriate resources
  • Demonstrate effective written and verbal communications
  • Analyze and prioritize situations to identify and solve problems
  • Demonstrate efficiency and high quality in personal work efforts
  • Improve processes and practices by identifying inefficiencies and redundancies
  • Must Have Qualifications:
    • 5+ years’ experience in Healthcare field.
    • 1 or more years in a Leadership position
    • 1 or more years of exposure to claim operations process flows, industry standard provider terminology and/or procedures
    • 3 or more years experience with Healthcare enrollment, billing and industry standards for members, providers and products experience.


About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.

Nearest Major Market: Boston

Job Segment: Consulting, Manager, Technology, Management