BPO Team Lead

Req ID: 104247 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a BPO Team Lead to join our team in Quincy, Massachusetts (US-MA), United States (US).

Job Responsibilities:

• Supervise a team typically responsible for high number of audits, and tight deadlines
• Responsible for career development / planning, performance and pay discussions of team members.
• Recommends and takes action on hiring, firing, promotions, and disciplinary actions.
• Leads a team ensuring the highest quality of service is provided to clients.
• Monitors performance of the team and reports results and issues to higher-level leadership.
• Assists team with research, escalated client or account issues
• May interact with clients and internal departments to resolve issues.
• May perform audits, assessments or participate in projects
• Demonstrates professional courtesy and represents the company in a positive manner in all areas of internal and external communications.
• Responsible for appropriate record keeping, required reports, and ensuring related administrative functions are correct and maintained. Compiles and analyzes data to identify trends for root cause analysis.
• Ability to identify and set priorities, plan and effectively allocate appropriate resources
• Demonstrate effective written and verbal communications
• Analyze and prioritize situations to identify and solve problems
• Demonstrate efficiency and high quality in personal work efforts
• Improve processes and practices by identifying inefficiencies and redundancies
   
• Must Have Qualifications:
  • 5+ years’ experience in Healthcare field.
  • 1 or more years in a Leadership position
  • 1 or more years of exposure to claim operations process flows, industry standard provider terminology and/or procedures
  • 3 or more years experience with Healthcare enrollment, billing and industry standards for members, providers and products experience.

INDBPO

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.