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Technical Writing Specialist

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Date: Jan 6, 2022

Location: Quincy, MA, US

Company: NTT DATA Services

We are seeking an experienced and versatile technical writer to join our team of technical writers who create, revise, and improve the client’s user documentation and workflows. This individual writes, edits, and organizes complex technical information for operations personnel. In addition, the ideal candidate will serve on technical documentation projects, represent the department at meetings, and support other teammates as needed.  
The ideal candidate enjoys the challenge of working closely with team members from many disciplines and continually striving to improve the quality of our product documentation. The ability to work independently is essential, and must have previous experience interacting with technical subject matter experts and management personnel to identify documentation needs, and create relevant documents quickly and accurately, and make modifications as necessary. Must be able to navigate the challenges in a fast-paced environment. 

Position's General Duties and Tasks
In these roles you will be responsible for: 
•    Responsible for the preparation, review, revision, publishing, and maintenance of complex and critical technical writing projects 
•    Reviews, updates, and implements process improvements and quality control for department
•    Ability to manage multiple projects that are highly complex in scope with various degrees of ambiguity
•    Attend project planning and development meetings
•    Gather technical information from clients, including technical subject matter experts, business partners, and other project team members
•    Participate with the project team in the planning and testing phases of new software releases/updates and workflows
•    Work with subject matter experts and trainers to edit and update workflows and related training reference materials
•    Schedule and manage tasks and approval workflows to meet project deadlines
•    Maintain a current internal documentation library
•    Generate reports on requests received, work-in progress, and completed assignments for maximum transparency and workload management
•    Prepare reports, responses, and briefings targeted to a wide range of audience
•    Coordinate layout and design of documents
•    Work on all phases of documentation
•    Follow client style, business guidelines, and department standards in using approved templates and tools
Requirements for this role include: 
•    Bachelor’s degree in English, journalism, communications, or similar discipline
•    5+ years of writing technical documentation or equivalent experience
•    Demonstrated knowledge of technical writing principles, including topic-based writing and workflows
•    Demonstarted ability to create and maintain spreadsheets using MS Excel

Preferences:  - Optional (nice-to-have’s)

•    Certificate in technical writing
•    Experience working in SharePoint
•    Working knowledge of XML Editor
•    Working knowledge of HTML and CSS
•    Experience and working knowledge of UNIX-based platforms

 Required schedule availability for this position is Monday-Friday 8:30 – 5 pm.  The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend’s basis business requirement.

Nearest Major Market: Boston

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